Service was cancelled for no reason

Rico3 — Thu, 27 Nov 2025 11:42:59 GMT

We are relatively new customers so want to know if this is usual or if we've made a mistake getting sky. On Monday we could no longer access the sky glass service, we phoned that day - they had no information as to why but said they'd me raise a ticket, we left it until weds, still no service so phoned back, still no explanation or apology, just a rather blasé 'I'm sure it will get sorted soon, it's a technical fault maybe, it could take a few days; maybe a week' no offer of refund or acknowledgment that having no tv for a week would be an issue - is this usual ? Is their customer service usually so lax?

Re: Service was cancelled for no reason

BenJoBanjo — Thu, 27 Nov 2025 11:52:39 GMT

@Rico3

Distinctly variable would be how many describe Sky customer service these days.

If you are unhappy with the service (or lack therof) you have received then you can lodge a formal complaint via one of the methods here:

https://www.sky.com/help/articles/how-to-make-a-complaint

topic Re: Service was cancelled for no reason in Sky Glass

Service was cancelled for no reason

Re: Service was cancelled for no reason