topic Re: Remote issue in Sky Glass https://helpforum.sky.com/t5/Sky-Glass/Remote-issue/m-p/5152716#M174305 <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4547249">@Ja62</a>&nbsp;</P><P>&nbsp;</P><P class=""><SPAN class="">The remote can be reset and paired again following these steps;</SPAN></P><OL><LI><SPAN class=""><SPAN class="">&nbsp; </SPAN>Press and hold 7 and 9 together on your Sky remote for three seconds.</SPAN></LI><LI><SPAN class=""><SPAN class="">&nbsp; </SPAN>Press and hold 4 and 6 together for three seconds.</SPAN></LI><LI><SPAN class=""><SPAN class="">&nbsp; </SPAN>Press and hold 1 and 3 together for three seconds and follow the on-screen instructions.</SPAN></LI></OL><P><SPAN class="">In the meantime there is a sky remote app available on the iOS and Google app stores which you can use to control your device</SPAN></P> Thu, 27 Nov 2025 06:48:15 GMT Jporch316 2025-11-27T06:48:15Z Remote issue https://helpforum.sky.com/t5/Sky-Glass/Remote-issue/m-p/5152485#M174295 <P>My remote wint connect to the tv except for the mute button.&nbsp;</P> Wed, 26 Nov 2025 19:59:27 GMT https://helpforum.sky.com/t5/Sky-Glass/Remote-issue/m-p/5152485#M174295 Ja62 2025-11-26T19:59:27Z Re: Remote issue https://helpforum.sky.com/t5/Sky-Glass/Remote-issue/m-p/5152716#M174305 <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4547249">@Ja62</a>&nbsp;</P><P>&nbsp;</P><P class=""><SPAN class="">The remote can be reset and paired again following these steps;</SPAN></P><OL><LI><SPAN class=""><SPAN class="">&nbsp; </SPAN>Press and hold 7 and 9 together on your Sky remote for three seconds.</SPAN></LI><LI><SPAN class=""><SPAN class="">&nbsp; </SPAN>Press and hold 4 and 6 together for three seconds.</SPAN></LI><LI><SPAN class=""><SPAN class="">&nbsp; </SPAN>Press and hold 1 and 3 together for three seconds and follow the on-screen instructions.</SPAN></LI></OL><P><SPAN class="">In the meantime there is a sky remote app available on the iOS and Google app stores which you can use to control your device</SPAN></P> Thu, 27 Nov 2025 06:48:15 GMT https://helpforum.sky.com/t5/Sky-Glass/Remote-issue/m-p/5152716#M174305 Jporch316 2025-11-27T06:48:15Z