topic Poor picture quality in Sky Glass

Poor picture quality

pjwood — Sun, 23 Nov 2025 20:23:36 GMT

On multiple channels including sky sports, TNT and BBC and occasions. Both devices

Re: Poor picture quality

mikealanr — Sun, 23 Nov 2025 20:32:37 GMT

Sky Glass and Stream use adaptive bitrates. What speed is your broadband and what speed is your Glass getting? You can check in netflix (profile pic > get help > connectivity check).

Sky say you need 25Mbps for HD and 30Mbps for UHD.

Some more information about your set up would be helpful like is a new install? Has it worked previously? Who's your ISP etc. remember we are fellow customers, not sky and know nothing about you unless you tell us.

MikeAlanR

Re: Poor picture quality

pjwood — Sun, 23 Nov 2025 20:36:01 GMT

getting plenty of speed!

Re: Poor picture quality

mikealanr — Sun, 23 Nov 2025 20:39:13 GMT

Hi @pjwood

That's you broadband speed. Connectivity between your devices and your router is just as important, hence why asking you to check what speed the puck is reporting rather than a device which your not having issues with.

However on the face of it yes you shouldn't be having issues. Also please answer the questions I've asked.

MikeAlanR

Re: Poor picture quality

pjwood — Sun, 23 Nov 2025 21:00:02 GMT

Through the Netflix I'm getting 351