topic Re: Sound issues on All channels in Sky Glass

Sound issues on All channels

Pitottia — Fri, 21 Nov 2025 17:53:55 GMT

Is there any other customers who have sky glass and are having issues with sound. Our TV is having issues with the sound effecting All channels. It keeps disappearing on and off. We've tried to sort it by following they're help link. However this hasnt worked.

Re: Sound issues on All channels

mikealanr — Fri, 21 Nov 2025 18:23:21 GMT

Hi @Pitottia

What broadband speed are you getting and what speed is your glass getting? (You can check this in netflix> profile pic > get help? > Connectivity check).

Issues like this usually point to poor connectivity or low broadband speeds. You may find using ethernet cable or home plugs and turing WiFi off in settings may bring more stability.

MikeAlanR

Re: Sound issues on All channels

Pitottia — Sat, 22 Nov 2025 11:02:52 GMT

Hello

We had fibre broadband installed and sice then we've had issues on and off but the last 2 days it's been constant.

Re: Sound issues on All channels

GD1 — Sat, 22 Nov 2025 11:10:58 GMT

@Pitottia wrote:

Hello

We had fibre broadband installed and sice then we've had issues on and off but the last 2 days it's been constant.

Great, but what is the speed being reportedin the netflix app as requested by @mikealanr