topic No WiFi in Sky Glass

No WiFi

Gina+12345 — Wed, 19 Nov 2025 16:22:46 GMT

My sky glass isn't working, all green lights on the router are showing, but no WiFi, my mobile Is working on WiFi but I've unplugged both TV and router and still no luck with even thou it says good connection,, Ive run a test to

Re: No WiFi

Jporch316 — Wed, 19 Nov 2025 18:32:27 GMT

@Gina+12345 wrote:
My sky glass isn't working, all green lights on the router are showing, but no WiFi, my mobile Is working on WiFi but I've unplugged both TV and router and still no luck with even thou it says good connection,, Ive run a test to

Hi @Gina+12345

@have you tried the rest network option in the settings ?

Re: No WiFi

Fothergill1 — Wed, 19 Nov 2025 20:01:49 GMT

Hi @Gina+12345 When I have had this issue in the past I found unplugging both the router and Glass/puck for a couple of minutes got my system back on the network but I note in your case it hasn't worked. Maybe try again but unplugging both for a few minutes and then plugging the router back in. Wait for it to completely reboot and then plug your Glass back in. As I mentioned it always worked in my case.

Also, have a look at the following links to see if they help:

https://www.sky.com/help/articles/sky-glass-no-internet-connection-osm

https://www.sky.com/help/articles/connect-devices-to-broadband-start