https://helpforum.sky.com/t5/Sky-Glass/Credit-agreement-won-t-load/m-p/5142670#M173689 <P>Hi <a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4536363">@Khurst848</a>&nbsp;</P><P>&nbsp;</P><P>We are fellow customers here on the community. See: <A href="https://www.sky.com/help/articles/credit-agreement-sky-glass" target="_blank">https://www.sky.com/help/articles/credit-agreement-sky-glass</A></P><P>&nbsp;</P><P>Try the link there and the instructions and ensure you are using the same email address as the one provided when you placed your order.</P><P>&nbsp;</P><P>Failing this you will need to call sky back and escalate the issue with them.</P><P>&nbsp;</P><P>MikeAlanR</P> Sat, 15 Nov 2025 21:45:29 GMT mikealanr 2025-11-15T21:45:29Z https://helpforum.sky.com/t5/Sky-Glass/Credit-agreement-won-t-load/m-p/5142663#M173687 <P>Just ordered sky glass, however the credit agreement won't load, phoned sky on the phone for an hour they can't work it out either, was supposed to call back as she escalated the issue but didn't&nbsp;</P> Sat, 15 Nov 2025 21:25:11 GMT https://helpforum.sky.com/t5/Sky-Glass/Credit-agreement-won-t-load/m-p/5142663#M173687 Khurst848 2025-11-15T21:25:11Z https://helpforum.sky.com/t5/Sky-Glass/Credit-agreement-won-t-load/m-p/5142670#M173689 <P>Hi <a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4536363">@Khurst848</a>&nbsp;</P><P>&nbsp;</P><P>We are fellow customers here on the community. See: <A href="https://www.sky.com/help/articles/credit-agreement-sky-glass" target="_blank">https://www.sky.com/help/articles/credit-agreement-sky-glass</A></P><P>&nbsp;</P><P>Try the link there and the instructions and ensure you are using the same email address as the one provided when you placed your order.</P><P>&nbsp;</P><P>Failing this you will need to call sky back and escalate the issue with them.</P><P>&nbsp;</P><P>MikeAlanR</P> Sat, 15 Nov 2025 21:45:29 GMT https://helpforum.sky.com/t5/Sky-Glass/Credit-agreement-won-t-load/m-p/5142670#M173689 mikealanr 2025-11-15T21:45:29Z