topic Re: Sky glass not working properly in Sky Glass

Sky glass not working properly

Paul807 — Fri, 14 Nov 2025 10:53:23 GMT

Sky glass gen 2 problem with not accepting voice commands through the remote or myself speaking to it, says on screen to say hello sky etc but nothing happens, I have to scroll down with the remote,

Re: Sky glass not working properly

BrynMeurig — Fri, 14 Nov 2025 10:56:29 GMT

Try putting TV in standby, then turning off at the socket for at least 30 seconds, then turn socket back on.

TV will reboot, will take a couple of minutes.

A complete power off often cures little niggles.....

Re: Sky glass not working properly

lettice — Fri, 14 Nov 2025 11:06:51 GMT

Rather than a power socket reset, you can do a settings restart;

Go to Settings>Systems Management>Resets & Updates
Select Restart device
Your Sky Stream Glass TV or puck will perform a reboot. It will take a few minutes to complete.

Different ways to get to the settings menu;
Hit the . . . button on your remote and select settings, use voice saying 'settings' or scroll down to the settings menu on the home menu.

Re: Sky glass not working properly

BrynMeurig — Fri, 14 Nov 2025 11:22:21 GMT

In my experience, a power socket reset cures things a reset through settings doesn't.

Re: Sky glass not working properly

Paul807 — Mon, 17 Nov 2025 21:11:16 GMT

Thank you for your help everyone, just seems to be one problem after the other though, sky really does need to up their game, if we have one evening where everything works properly it feels like an achievement, my instinct was to stay with sky Q , I should have followed that instinct,,'