topic Re: Sky glass picture problems in Sky Glass

Sky glass picture problems

Ryan2403 — Thu, 13 Nov 2025 19:32:12 GMT

Sky glass is absolutely awful would not recommend. Constant problems since we had it, jumping picture, fuzzy lines going through background, slow, discolouration going from corner of tv to the bottom. Had sky come out to swap tvs and having same problem. Nothing wrong with WiFi. Anyone recommend what to do? Wish we could go back to sky q 😪

Re: Sky glass picture problems

Nigel19076 — Thu, 13 Nov 2025 20:56:16 GMT

I have had no issues with mine, whatsoever, Ultra fast wi-fi as well.

Re: Sky glass picture problems

peter-marlow+1966 — Thu, 13 Nov 2025 21:04:06 GMT

I have had no problems with none of my sky glass tvs I have had the gen 1 since it first came out and the gen 2 since March when it came out, full fibre to the property broadband 900mps

Re: Sky glass picture problems

2muchTV — Fri, 14 Nov 2025 03:33:49 GMT

@Ryan2403 wrote:
Anyone recommend what to do? Wish we could go back to sky q 😪

If you are still within the cooling off period (31 days) you can return the Glass.

Otherwise you will have to contact Sky to report the issues and see what can be done to rectify them. Sky may offer a replacement Glass, if you're still within the warranty period of two years or if you have extended protection.

Remember, the loan (if you've taken one out to pay for the TV) has to be repaid in full whatever you decide to do with the Glass which belongs to you.