topic Re: Sky Glass - WiFi Connection in Sky Glass

Sky Glass - WiFi Connection

Thejonesfamily — Tue, 11 Nov 2025 20:27:11 GMT

Hi all, I've seen a few posts about this issue so I know I'm not alone here.

Every time, and I mean every time the TV is switched off and on or goes into standby and switched on it says it isn't connected to the internet and I have to turn off my router and switch it back on. Granted I have a work around but it is not ideal when my kids are on the internet playing games so I have to wait to watch the tv!

Surely this is a software/firmware issue as others are seeing it too. All my other devices such as Xbox's, laptops and phones are absolutely fine on my network.

I raised a complaint to sky and not a single response... I don't think I shall be renewing come December when my tv is finally paid off.

Re: Sky Glass - WiFi Connection

Jporch316 — Tue, 11 Nov 2025 22:21:23 GMT

Hi @Thejonesfamily

is it similar to the issue posted in the thread below ?

https://helpforum.sky.com/t5/Sky-Glass-Live/Glass-I-m-connected-via-Ethernet-and-on-first-power-up-it-tells-me-I-don-t-have-a-connection/m-p/5137777#M173454

Re: Sky Glass - WiFi Connection

Jporch316 — Tue, 11 Nov 2025 22:25:39 GMT

Also have you tried to reseat the network connections in the settings?

there have also been issues with customers who use network switches or have programmed routing in their routers

also have seen similar isssues with mobile (5g) internet connections

who is your ISP ? What speeds are you getting if you run the network check in the Netflix glass app ?

Re: Sky Glass - WiFi Connection

Thejonesfamily — Wed, 12 Nov 2025 08:14:08 GMT

Hi,

Thank you for the speedy reply!

Yes that is the exact same as the issue posted.

Re: Sky Glass - WiFi Connection

Thejonesfamily — Wed, 12 Nov 2025 11:01:45 GMT

Tried a reset maybe 4/5 times.

No network switches or programmed routing.

I am with EE and on the 700mb package. I don't have WiFi 7 neither.

Getting around 280 download speeds on the TV.

Re: Sky Glass - WiFi Connection

Jporch316 — Wed, 12 Nov 2025 11:33:56 GMT

A fellow superuser @mikealanr had issues with his EE connection and his sky glass. Only resolved when his EE router was replaced

Re: Sky Glass - WiFi Connection

Thejonesfamily — Wed, 12 Nov 2025 13:28:50 GMT

Thanks for the advice, I'll see if they will kindly send out a new hub! Not ideal for all my smart home devices but needs must!

Re: Sky Glass - WiFi Connection

Jporch316 — Wed, 12 Nov 2025 13:37:25 GMT

I can't quite remember but I'm sure it was an upgrade from the standard hub to the pro hub.

Re: Sky Glass - WiFi Connection

Thejonesfamily — Wed, 12 Nov 2025 14:48:26 GMT

Ah so we may need to upgrade to WiFi 7. That may not be on the cards until we renew next year. I think we have to pay an extra £10 a month for the pro hub annoyingly. In the meantime I may try factory resetting our hub if it's possible.

Re: Sky Glass - WiFi Connection

Jporch316 — Wed, 12 Nov 2025 16:34:24 GMT

I've been desperately trying to find the thread from a few months ago but I can't ....

hopefully @mikealanr will see this post and can provide a little more detail

Re: Sky Glass - WiFi Connection

lettice — Wed, 12 Nov 2025 17:57:51 GMT

@Jporch316 wrote:

I've been desperately trying to find the thread from a few months ago but I can't ....

hopefully @mikealanr will see this post and can provide a little more detail

@Jporch316

Think this is the thread your are looking for with the EE mentioned issue and background.

https://helpforum.sky.com/t5/Sky-Glass-Live/Sky-Glass-TV-often-will-not-connect-to-EE-broadband/m-p/5071202#M169758

Re: Sky Glass - WiFi Connection

Jporch316 — Wed, 12 Nov 2025 18:15:09 GMT

Hi @lettice

yes !

and a bit more digging also this thread below with a bit more info

https://helpforum.sky.com/t5/Sky-Glass-Live/Sky-glass-amp-Ethernet/m-p/5132218#M173118

Re: Sky Glass - WiFi Connection

Thejonesfamily — Wed, 12 Nov 2025 22:25:20 GMT

I am using the smart hub plus and also not on the 1.6gbps service so I think that excludes me.

Re: Sky Glass - WiFi Connection

Thejonesfamily — Wed, 12 Nov 2025 22:30:18 GMT

Actually misread the thread, seems it is the smart hub plus with the issues! I may request a WiFi 7 hub FOC!