topic Re: Downgraded to Essential TV in Sky Glass

Downgraded to Essential TV

Steve93 — Tue, 11 Nov 2025 20:40:17 GMT

Have got Sky Glass 2, 55", had it since Feb'25, love it, as stated above because my 2 year contract was up for renewal, since I downgraded noticed my Continue Rail has disappeared, do you only get that with Ultimate tv which I had previously

Thanks

Re: Downgraded to Essential TV

Steve93 — Tue, 11 Nov 2025 21:16:14 GMT

Have now Upgraded to Ultimate tv for £18 a month for 2 years, the Continue Rail is back, so it looks like you have to subscribe to have the Continue Rail

Re: Downgraded to Essential TV

Jporch316 — Tue, 11 Nov 2025 22:14:54 GMT

@Steve93

Im almost positive that's not the case ....... I would imagine those that take out new subscriptions on stream etc with essentials pack would get the CW rail .

Hopefully another user with the essentials sub can confirm this ......

Re: Downgraded to Essential TV

Jporch316 — Wed, 12 Nov 2025 07:46:28 GMT

@Steve93

I've double checked and the CW rail is available with the essentials package. It could be that the content in your CW rail was from shows only available on the ultimate package and they would have been removed when downgrading.

The other possibility is that the system glitched when you downgraded.

Re: Downgraded to Essential TV

Steve93 — Wed, 12 Nov 2025 17:07:45 GMT

@Jporch316 thanks, on my puck in the kitchen after I'd upgraded to Ultimate it didn't have the Continue Rail, I reset it & it appeared again