topic Re: Can not watch normal tv in Sky Glass

Can not watch normal tv

Shannon19961 — Mon, 10 Nov 2025 15:59:21 GMT

I am unable to watch normal live every day tv only got access to apps

Re: Can not watch normal tv

BenJoBanjo — Mon, 10 Nov 2025 16:13:13 GMT

@Shannon19961 wrote:
I am unable to watch normal live every day tv only got access to apps

Have you checked your broadband connection to the Glass TV?

Re: Can not watch normal tv

TechGuy007 — Mon, 10 Nov 2025 16:47:00 GMT

@Shannon19961 wrote:
I am unable to watch normal live every day tv only got access to apps

BBC One is channel 101

BBC Two is channel 102

ITV 1 is channel 103......

They are all there!

Re: Can not watch normal tv

Anonymous — Mon, 10 Nov 2025 17:47:17 GMT

Are you getting an error message when trying to access a channel, we need more information to try and help.

Re: Can not watch normal tv

TimmyBGood — Mon, 10 Nov 2025 20:21:55 GMT

@Shannon19961

Do you have a Sky content subscription ('Essential TV' or 'Ultimate TV')?

Without that, a Glass television can be used to watch broadcast digital terrestrial television through an aerial and the built-in tuner, but will not access any channels from the online Sky EPG even if those are technically 'free to air'.

Re: Can not watch normal tv

Helen273 — Tue, 11 Nov 2025 19:48:02 GMT

Report it straight to Sky - I've had a ticket open with them since 10th October and still not working properly.

first the TV guide disappeared and we couldn't access any live tv or sky progs on playback, etc. Could only use apps.

3 days ago the guide returned and tv available, but every 7 minutes the screen goes blank and 'technical fault' appears.

Waiting for my 11th callback from Sky tomorrow.

Re: Can not watch normal tv

TechGuy007 — Wed, 12 Nov 2025 00:12:53 GMT

@Helen273 wrote:
Report it straight to Sky - I've had a ticket open with them since 10th October and still not working properly.
first the TV guide disappeared and we couldn't access any live tv or sky progs on playback, etc. Could only use apps.

3 days ago the guide returned and tv available, but every 7 minutes the screen goes blank and 'technical fault' appears.

Waiting for my 11th callback from Sky tomorrow.

Might be an issue with EE broadband. Could try calling them...

Though I think you have Sky Stream from your other posts. This is for Sky Glass users so that might cause confusion

Re: Can not watch normal tv

Helen273 — Wed, 12 Nov 2025 14:57:57 GMT

It's not my broadband. Even Sky have advised me this is happening to various customers and it's their issue.

Re: Can not watch normal tv

Helen273 — Wed, 12 Nov 2025 14:59:00 GMT

I have sky glass TV and 2 pucks.

Re: Can not watch normal tv

TechGuy007 — Wed, 12 Nov 2025 15:21:19 GMT

@Helen273 wrote:
I have sky glass TV and 2 pucks.

Do you get the same problem on the Glass TV and both pucks?