Accessing TV

Dinnyloo — Fri, 07 Nov 2025 07:19:43 GMT

I can turn on TV but its coming up with no signal and wont go any further than blank screen

Re: Accessing TV

GD1 — Fri, 07 Nov 2025 09:25:14 GMT

@Dinnyloo Do you have Sky Stream? as you've posted in the Sky Glass TV board and Sky Glass defaults to the inbuilt Sky TV Guide.

Re: Accessing TV

Fothergill1 — Fri, 07 Nov 2025 09:44:39 GMT

Hi @Dinnyloo Try rebooting both your router and Glass/puck. They can both be done by unplugging them for a couple of minutes and then plugging them back in again and allowing them to reboot. Do the router first and wait for it to completely reboot before doing the Glass/puck.

If that doesn't help then go to settings / network / Network connection and reset it. Make sure you have your SSID and password handy.

If you are still having issues have a look at the following links to see if they help but if not you will need to call Sky for more troubleshooting.

https://www.sky.com/help/articles/sky-glass-no-internet-connection-osm

https://www.sky.com/help/articles/connect-devices-to-broadband-start

topic Re: Accessing TV in Sky Glass

Accessing TV

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