topic Re: We’re saying goodbye to Sky Live in Sky Glass

We’re saying goodbye to Sky Live

KevNewMedia — Tue, 04 Nov 2025 10:00:23 GMT

Hi Everyone

From today, 4th November, Sky Live customers will start to be notified that Sky Live will cease to operate on 4th December.

Innovation has always been at the heart of Sky, finding new ways to make the TV experience even better for our customers. Sky Live was part of that journey, and we’re proud of the ambition behind it. It’s given us valuable learnings that are helping to shape the future of our products.

We have, however, made the difficult decision to discontinue it, in order to focus our investment on what matters most to customers. In the past few years, we've launched the next generation of Sky Glass TVs in Gen 2 & Air, which we continue to make even smarter through new updates to Sky OS. We have the UK's fastest broadband speeds from any major provider, and we've launched 5 star rated home insurance with Sky Protect.

We understand this news may be disappointing to people who have enjoyed using Sky Live, and we're sorry about that.

We also know our customers have loved the Sky Live games, and so we've invested in bringing more games to Sky Glass & Stream for all customers to enjoy. There's something for everyone in the family, including the newly released Who Wants to be a Millionaire, arcade games like PacMan, child-friendly games from Teletubbies and Spongebob, as well as card and strategy games like Solitaire and Chess.

What happens next?

Sky Live customers will be entitled to a refund for the value that they have paid towards their Sky Live device, this will automatically be sent to the direct debit on their Sky Account or, if they paid in full, the card used to make the purchase within 3 weeks of the 4th November.

For full information and ways to either recycle or return your Sky Live, please see here:

UK URL: www.sky.com/help/articles/sky-live-closure

ROI URL: www.sky.com/help/articles/sky-live-closure-roi

Re: We’re saying goodbye to Sky Live

peter-marlow+1966 — Tue, 04 Nov 2025 11:10:45 GMT

Sorry to see it go, my grandchildren love using it, as do i

Re: We’re saying goodbye to Sky Live

BenJoBanjo — Tue, 04 Nov 2025 12:02:38 GMT

I've been saying that this would happen for months. It was very obvious that Sky Live was an expensive mistake from Sky. No camera accessory for a TV has ever done well. When it was all but erased from the Sky website a few months ago it was clear it was headed for the scrapheap.

I have to applaud Sky for refunding customers though. That's incredibly generous of them to do that. It's also good to see that you can return the device to Sky for recycling by printing off a Freepost label.

RIP Sky Live.

Re: We’re saying goodbye to Sky Live

Mangolot — Tue, 04 Nov 2025 14:32:33 GMT

It's such a shame they are stopping Sky Live. I've been using it for games and for zoom calls with the family.

On the plus side it is good they are giving us all a full refund.

I do wonder when it gets switched off then Sky will eventually unlock 3rd party webcam access so we can still do zoom calls using our Sky Glass Gen1/Gen2 TVs. Fingers crossed!

Re: We’re saying goodbye to Sky Live

82bit — Tue, 04 Nov 2025 16:00:09 GMT

RIP Sky Live. We barely used you, and you cost us a small fortune, now on the Sky hardware scrap heap along with the Sky Gnome and the Open keyboard.

Re: We’re saying goodbye to Sky Live

Philip+Kal — Tue, 04 Nov 2025 17:24:34 GMT

My friend bought his second hand and has asked me to put this post saying what should he do? any reimbursement for him

Re: We’re saying goodbye to Sky Live

Chilli1806 — Tue, 04 Nov 2025 17:37:11 GMT

So.I get a refund of the £290 i paid for it?

Re: We’re saying goodbye to Sky Live

82bit — Tue, 04 Nov 2025 17:39:26 GMT

@Philip+Kal according to the cordbusters article - Lives purchased from anywhere other than Sky won't be refunded. Your mate is out of luck.

Re: We’re saying goodbye to Sky Live

TimmyBGood — Tue, 04 Nov 2025 18:02:33 GMT

@Mangolot wrote:

I do wonder when it gets switched off then Sky will eventually unlock 3rd party webcam access so we can still do zoom calls using our Sky Glass Gen1/Gen2 TVs. Fingers crossed!

I'd say there's absolutely no chance of that, because it would have to be the Glass operating system which provided hardware and software support with zero economic benefit to Sky.

Re: We’re saying goodbye to Sky Live

BenJoBanjo — Tue, 04 Nov 2025 18:01:41 GMT

@Chilli1806 wrote:
So.I get a refund of the £290 i paid for it?

If you bought it from Sky, yes. Full refund.

Re: We’re saying goodbye to Sky Live

paul-tyrer — Tue, 04 Nov 2025 20:12:25 GMT

"Innovation has always been at the heart of Sky, finding new ways to make the TV experience even better for our customers."

You are having a laugh aren't you!

If you are a sky employee, can you get your back-office' guys to reinstate my SkyQ and cancel my Sky Glass subscription BEFORE the 14th Noveber (this has been going on since the 14th OCTOBER

Re: We’re saying goodbye to Sky Live

Anonymous — Tue, 04 Nov 2025 20:31:35 GMT

Kudos to Sky what appeared a flawed idea to some of us has come to pass but Sky are taking ownership and refunding those who bought into it, at least directly and that's understandable too.

"It’s given us valuable learnings that are helping to shape the future of our products."

Let's hope so there are still some misgivings with Glass & Stream.

Re: We’re saying goodbye to Sky Live

Tracey2004 — Tue, 04 Nov 2025 21:44:05 GMT

This is really disappointing I love my sky live and had plans for use at Christmas with the family

Re: We’re saying goodbye to Sky Live

Fothergill1 — Wed, 05 Nov 2025 09:32:59 GMT

@Chilli1806 wrote:
So.I get a refund of the £290 i paid for it?

Hi @Chilli1806 Yes, you wil be refunded. If you read the post from @KevNewMedia under the section "What happens next?" you will see that you will be refunded which will be credited to your Direct Debit account in the next 3 weeks 🤞

Re: We’re saying goodbye to Sky Live

howdy12 — Wed, 05 Nov 2025 11:25:20 GMT

I bought sky glass for the feature of zoom calls, now all those services are gone and you can't even connect a different camera, plus the issues gen 1 produced, I think a partial refund for gen 1 customers should be available too.

Re: We’re saying goodbye to Sky Live

Anonymous — Wed, 05 Nov 2025 11:41:05 GMT

@howdy12 wrote:
I bought sky glass for the feature of zoom calls, now all those services are gone and you can't even connect a different camera, plus the issues gen 1 produced, I think a partial refund for gen 1 customers should be available too.

That fog needs Knitting up too.

Re: We’re saying goodbye to Sky Live

BenJoBanjo — Wed, 05 Nov 2025 12:10:56 GMT

@howdy12 wrote:
I bought sky glass for the feature of zoom calls, now all those services are gone and you can't even connect a different camera, plus the issues gen 1 produced, I think a partial refund for gen 1 customers should be available too.

That's not going to happen.

The full refund being offered for Sky Live is more or less an admission from Sky that they got it wrong and that the product wasn't good enough.

Sky Glass gen1 on the other hand, was (for Sky) a huge success. They sold tons of them, many more than Sky Live. If it was fatally flawed then more people would have complained, and the product would have been recalled. Instead it spawned the gen2 Glass TV and the Glass Air. These are high profit margin pieces of hardware which continue to sell. Sky Live was not.

Sky Live was a gimmick - an add-on which arrived too late to be of much use, delayed by the botched power supply which necessitated a re-design of the USBC/HDMI cable.

My guess is that it didn't sell in anything like the numbers Sky hoped. The numbers of people who bought a Glass TV just so they could add Sky Live and make zoom calls on it would be tiny. It's better for Sky to retire it now, kill it quickly and try to forget it ever happened.

Re: We’re saying goodbye to Sky Live

TimmyBGood — Wed, 05 Nov 2025 13:14:03 GMT

@BenJoBanjo wrote:

The full refund being offered for Sky Live is more or less an admission from Sky that they got it wrong and that the product wasn't good enough.

I think I'd disagree: it's more likely the service was acceptable for those who bought into it but there were never enough of them to make it viable, nor was it a sufficient attraction to gain new Glass users to the platform.

Re: We’re saying goodbye to Sky Live

BenJoBanjo — Wed, 05 Nov 2025 13:01:19 GMT

@TimmyBGood wrote:
@BenJoBanjo wrote:
The full refund being offered for Sky Live is more or less an admission from Sky that they got it wrong and that the product wasn't good enough.

I think I'd disagree: it's more likely the service was acceptable for those who bought into it, but there were never enough of them to make it viable, nor was it a sufficient attraction to gain new Glass users to the platform.

True. I was probably being harsh by saying it wasn't good enough.

You're absolutely right in saying that it was perfectly adequate for those that bought it. It would have been a much more attractive proposition to more people had it released alongside the original gen1 Glass TV in the midst of the Covid pandemic. The chance to have video calls with loved ones via the TV, and to use the watch together feature (did anyone ever use that?!) during the various lockdowns would have been a definite selling point.

I can't think of another product in recent memory that has been on release for such a long period though (it launched in June 2023), which has been fully refunded after the closure of the service attached to it. That's got to be unprecedented, for Sky at least.

Re: We’re saying goodbye to Sky Live

micky50 — Wed, 05 Nov 2025 17:15:11 GMT

any word on refunds for cusotmers that bought into this but no longer have an active Sky subscription? I have an account still as thats the only way Sky Glass works, but no sub on the account