topic Re: Initial Optimism Waning in Sky Glass

Initial Optimism Waning

Anonymous — Tue, 04 Nov 2025 10:34:13 GMT

Having returned to Sky after a 2 year hiatus my initial thoughts were a vast improvement with Glass 2 over 1. The picture quality has improved markedly, but......

• In the past month lost the Playlist on at least three occasions.

• Almost everyday I have to reset internet connection despite following rigidly the steps required to have a robust connection.

• Technical issue cannot load has raised its ugly head on a few occasions, Ethernet connection full fibre.

• Concerning! Flickering screen despite correct auto dimming settings.

Issues from what 4 years ago still remain 😟

Other than flickering screen that could be a backlight issue requiring a new TV the other points are niggles but surely after all this time they should be resolved!

Re: Initial Optimism Waning

BenJoBanjo — Tue, 04 Nov 2025 12:29:47 GMT

@Anonymous wrote:
Having returned to Sky after a 2 year hiatus my initial thoughts were a vast improvement with Glass 2 over 1. The picture quality has improved markedly, but......

• In the past month lost the Playlist on at least three occasions.

• Almost everyday I have to reset internet connection despite following rigidly the steps required to have a robust connection.

• Technical issue cannot load has raised its ugly head on a few occasions, Ethernet connection full fibre.

• Concerning! Flickering screen despite correct auto dimming settings.

Issues from what 4 years ago still remain 😟

Other than flickering screen that could be a backlight issue requiring a new TV the other points are niggles but surely after all this time they should be resolved!

I fully agree with your points. I optimistically purchased a Glass gen2 when they launched but it lasted less than a week before I returned it. Yes, it was an improvement on the gen1 but for me, personally, I've lost all trust in Sky and in particular their streaming products.

SkyOS is a great idea and would be amazing if it worked reliably, but it still feels too shaky to recommend to anyone.

I personally won't be purchasing any hardware from Sky again. Today's Sky Live announcement just shows how badly they can get it wrong. Sky Glass is a great idea, but for me the hardware just isn't good enough for the price and the SkyOS infrastructure is just too unreliable.

Re: Initial Optimism Waning

Anonymous — Tue, 04 Nov 2025 12:55:28 GMT

@BenJoBanjo

Can only agree with you but it can only get better 🫣

Sky Live was always going to be niche too many other free platforms available but they gave it a go!

Re: Initial Optimism Waning

BenJoBanjo — Tue, 04 Nov 2025 13:04:25 GMT

@Anonymous wrote:
@BenJoBanjo

Can only agree with you but it can only get better 🫣

Sky Live was always going to be niche too many other free platforms available but they gave it a go!

Have to applaud Sky for admitting their mistake and refunding everyone who bought Sky Live - that's got to be hugely costly for them, but very welcome I'm sure for anyone who bought one. A nice pre-Christmas bonus!

Best of luck with Glass!

Re: Initial Optimism Waning

Db101965 — Tue, 04 Nov 2025 19:03:17 GMT

I would say that the TV is faulty. Unless your ethernet cable is dodgy there is no reason for the connection to drop.

I have had my Gen2 for a couplenof months now and am very pleased. Picture quality is great, but for me the sound system is a massive improvement on earlier models, and is comparable to fairly pricey soundbars. Bass boost is impressive when watching action movies.

Re: Initial Optimism Waning

Anonymous — Tue, 04 Nov 2025 20:14:23 GMT

Cable is fine and the TV is too, the issue is software.