https://helpforum.sky.com/t5/Sky-Glass/Sky-live/m-p/5128515#M172916 <P>When playing on sky live for about 10 mins it cuts out saying error code to check its connection. But it is connected as we've been playing it . I was told when we upgraded to sky full fibre this shouldn't happen but it is still happening?</P> Thu, 30 Oct 2025 08:43:09 GMT Ali4968 2025-10-30T08:43:09Z https://helpforum.sky.com/t5/Sky-Glass/Sky-live/m-p/5128515#M172916 <P>When playing on sky live for about 10 mins it cuts out saying error code to check its connection. But it is connected as we've been playing it . I was told when we upgraded to sky full fibre this shouldn't happen but it is still happening?</P> Thu, 30 Oct 2025 08:43:09 GMT https://helpforum.sky.com/t5/Sky-Glass/Sky-live/m-p/5128515#M172916 Ali4968 2025-10-30T08:43:09Z https://helpforum.sky.com/t5/Sky-Glass/Sky-live/m-p/5128602#M172917 <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3652071">@Ali4968</a>&nbsp;</P><P>&nbsp;</P><P>@is it just one app that this is occurring on?&nbsp;</P> Thu, 30 Oct 2025 10:31:46 GMT https://helpforum.sky.com/t5/Sky-Glass/Sky-live/m-p/5128602#M172917 Jporch316 2025-10-30T10:31:46Z https://helpforum.sky.com/t5/Sky-Glass/Sky-live/m-p/5128615#M172918 <P>It's all of the games. Been advised to turn the cable round if that doesn't work gonna buy a new cable. It's not the WiFi connection as they tested that.&nbsp;<BR />thanks for responding x</P> Thu, 30 Oct 2025 10:40:57 GMT https://helpforum.sky.com/t5/Sky-Glass/Sky-live/m-p/5128615#M172918 Ali4968 2025-10-30T10:40:57Z