topic Re: Error message in Sky Glass

Error message

Jules130 — Wed, 29 Oct 2025 17:47:43 GMT

I have this message on a blue screen-

sorry because of a technical issue, you're experimental limited service.

any advice on how to fix?

Re: Error message

BenJoBanjo — Wed, 29 Oct 2025 17:58:33 GMT

@Jules130 wrote:
I have this message on a blue screen-

sorry because of a technical issue, you're experimental limited service.

any advice on how to fix?

Reboot the TV, either by turning it off at the wall for a minute or two or via the Restart option in the settings menu.

Then also check the broadband speed being received by the TV. To do this run a network check from the get help menu in the Netflix app. Sky Glass needs a constant fast and stable connection of at least 25Mbps to function reliably.

Re: Error message

Jules130 — Wed, 29 Oct 2025 18:04:42 GMT

Still getting the same message. I want to go to settings to change the WiFi but it won't let me.

Re: Error message

lettice — Wed, 29 Oct 2025 18:10:58 GMT

Can your please work through the following Sky help article that deals with this on screen message;

It may be you will have to do the recovery procedure on the last step, once you have completed all the previous options;

https://www.sky.com/help/articles/technical-issue-limited-service