topic Re: Sound but no picture in Sky Glass

Sound but no picture

JulieL66 — Sat, 25 Oct 2025 23:03:46 GMT

Just started with sky glass this week. Came home tonight, turnef on tv, sound but no picture, any idea whats happened?

Re: Sound but no picture

Fothergill1 — Sun, 26 Oct 2025 00:15:19 GMT

Hi @JulieL66 Without any picture you cannot do a normal reboot through the settings menu so you will have to remove the plug from the wall socket for a couple of minutes. When you plug it in again the Glass TV will reboot which will take about 2-3 minutes. Hopefully this will restore the picture.

Good luck 🤞

Re: Sound but no picture

JulieL66 — Sun, 26 Oct 2025 00:22:37 GMT

Thank you for replying, Have unplugged and all good again, thanks 😊

Re: Sound but no picture

Fothergill1 — Sun, 26 Oct 2025 00:31:58 GMT

Hi @JulieL66 . That's good to hear. At the first sign of any issue I reboot my puck but I do it through settings > System Management > Resets & updates > restart device. This will almost always resolve the problem.

I will often do a reboot as a maintenance measure even if there is no problem as I believe it helps stop software glitches developing to the point where issues occur.