topic Recurrent unresolved problem persists with tv & slow broadband in Sky Glass

Recurrent unresolved problem persists with tv & slow broadband

Houndsome — Wed, 22 Oct 2025 15:46:00 GMT

I have a glass tv (small)

I have repoetted blue screen issues several times iver the past 18 months. Last time was a month ago. I have had SKY engineers visit at keast 3 times. Each time it was passed on to Outreach. Reasons given range from possible faulty tv, slow wi fi (frequently drops below 50bps guaranteed speed), & that we still do not have a superfast beoadband service although it is available in my post code area. Openreach external junction box apparently does not have sufficient connection points. I'm at the point where I feel that all my current SKY products should be replaced with new to start afresh, ie Glass tv (under guarantee), router, & broadband supply. I really do not want to leave SKY, but this recurrent problem is getting beyond a joke.

Re: Recurrent unresolved problem persists with tv & slow broadband

BenJoBanjo — Wed, 22 Oct 2025 16:55:18 GMT

@Houndsome wrote:
I have a glass tv (small)
I have repoetted blue screen issues several times iver the past 18 months. Last time was a month ago. I have had SKY engineers visit at keast 3 times. Each time it was passed on to Outreach. Reasons given range from possible faulty tv, slow wi fi (frequently drops below 50bps guaranteed speed), & that we still do not have a superfast beoadband service although it is available in my post code area. Openreach external junction box apparently does not have sufficient connection points. I'm at the point where I feel that all my current SKY products should be replaced with new to start afresh, ie Glass tv (under guarantee), router, & broadband supply. I really do not want to leave SKY, but this recurrent problem is getting beyond a joke.

Unless there is an actual fault with the Glass TV itself then Sky won't replace it I'm afraid.

It sounds like all your issues are caused by the broadband, and without sufficient speed and network stability, it's pointless even trying to have a Glass TV.

I would suggest lodging a formal complaint in the hope that Sky and Openreach can sort out the issues, otherwise it's probably worth looking at other broadband suppliers. Sky Glass can function on most internet service providers, not just Sky.

Re: Recurrent unresolved problem persists with tv & slow broadband

Houndsome — Wed, 22 Oct 2025 17:57:39 GMT

Thanks BenJoBanjo.

Good advice. I'll take that and write a formal complaint as suggested👍