topic Re: No signal technical issues in Sky Glass

No signal technical issues

EileenWilliams — Sun, 19 Oct 2025 00:42:30 GMT

Sky

Sorry, because of a technical issue, you're currently experiencing a limited service. Please be assured that we're working hard to fix

Re: No signal technical issues

caesarome — Sun, 19 Oct 2025 08:46:19 GMT

@EileenWilliams

Is this on Sky Q, Glass or Stream ?

Re: No signal technical issues

EileenWilliams — Sun, 19 Oct 2025 10:12:38 GMT

Sky glass

Re: No signal technical issues

Anonymous — Sun, 19 Oct 2025 15:39:56 GMT

Reboot the TV, unplug leave a few minutes to clear software glitches and power on this should clear it. Check your WiFi signal in settings if weak attach an Ethernet cable from your router.

Re: No signal technical issues

lettice — Sun, 19 Oct 2025 16:41:50 GMT

@EileenWilliams

Would suggest first trying a restart of your Sky Glass TV
Go to Settings>Systems Management>Resets & Updates
Select Restart device
Your Sky Glass TV will perform a reboot. It will take a few minutes to complete.

Can you do a network speed test on your Sky Glass TV.
Launch Netflix on your the Glass TV (you do not need to be logged into it, if you do not use netflix) and scroll down the left menu to Get help.
Choose Check Network.
Would suggest running the test a few times, say over a half hour period.
What is your speed?

Are you using wifi or an ethernet cable connection?

Re: No signal technical issues

EileenWilliams — Sun, 19 Oct 2025 17:21:06 GMT

It's also the signal upstairs won't connect

Re: No signal technical issues

JimM1 — Sun, 19 Oct 2025 17:23:06 GMT

@EileenWilliams Is that also still only on TV or general broadband for any device?