https://helpforum.sky.com/t5/Sky-Glass/Sky-stream-puck-remote-control-not-working/m-p/5115497#M172254 <P>My sky stream remote is not working - i have followe all of the online help , tried pairing , 7&amp;9 , 1&amp;3, reset the puck,changed batteries - backlight is working but cant get it to work</P> Tue, 14 Oct 2025 12:43:15 GMT Tony_Smyth 2025-10-14T12:43:15Z https://helpforum.sky.com/t5/Sky-Glass/Sky-stream-puck-remote-control-not-working/m-p/5115497#M172254 <P>My sky stream remote is not working - i have followe all of the online help , tried pairing , 7&amp;9 , 1&amp;3, reset the puck,changed batteries - backlight is working but cant get it to work</P> Tue, 14 Oct 2025 12:43:15 GMT https://helpforum.sky.com/t5/Sky-Glass/Sky-stream-puck-remote-control-not-working/m-p/5115497#M172254 Tony_Smyth 2025-10-14T12:43:15Z https://helpforum.sky.com/t5/Sky-Glass/Sky-stream-puck-remote-control-not-working/m-p/5115502#M172255 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4505113">@Tony_Smyth</a>&nbsp;wrote:<BR /><P>My sky stream remote is not working - i have followe all of the online help , tried pairing , 7&amp;9 , 1&amp;3, reset the puck,changed batteries - backlight is working but cant get it to work</P><HR /></BLOCKQUOTE><P>Follow the troubleshooting here:</P><P><A href="https://www.sky.com/help/articles/remote-control-help-sky-glass" target="_self">https://www.sky.com/help/articles/remote-control-help-sky-glass</A>&nbsp;</P><P>If it still doesn't work then there's a form at the end to order a replacement remote.&nbsp;</P> Tue, 14 Oct 2025 12:47:35 GMT https://helpforum.sky.com/t5/Sky-Glass/Sky-stream-puck-remote-control-not-working/m-p/5115502#M172255 BenJoBanjo 2025-10-14T12:47:35Z