https://helpforum.sky.com/t5/Sky-Glass/Glass-volume-auto-drops-to-zero/m-p/5114241#M172177 <P>If the tv is only 2 weeks&nbsp; old and still under warranty then you should&nbsp; ask for&nbsp; a replacement, not heard of an engineer&nbsp; coming&nbsp; out for a sky glass tv&nbsp; before, I would&nbsp; call sky tomorrow&nbsp; and&nbsp; ask for a replacement&nbsp; tv&nbsp;</P> Sun, 12 Oct 2025 20:26:11 GMT peter-marlow+1966 2025-10-12T20:26:11Z https://helpforum.sky.com/t5/Sky-Glass/Glass-volume-auto-drops-to-zero/m-p/5114236#M172176 <P>Spent some time with Sky today and she suggested a replacement remote is in the post. Thought about it some more then spent an hour online with another Sky helper. We tried everything inc factory reset, now waiting for an engineer in 6 days. It's not 2 weeks old yet</P> Sun, 12 Oct 2025 20:15:51 GMT https://helpforum.sky.com/t5/Sky-Glass/Glass-volume-auto-drops-to-zero/m-p/5114236#M172176 LeslieS 2025-10-12T20:15:51Z https://helpforum.sky.com/t5/Sky-Glass/Glass-volume-auto-drops-to-zero/m-p/5114241#M172177 <P>If the tv is only 2 weeks&nbsp; old and still under warranty then you should&nbsp; ask for&nbsp; a replacement, not heard of an engineer&nbsp; coming&nbsp; out for a sky glass tv&nbsp; before, I would&nbsp; call sky tomorrow&nbsp; and&nbsp; ask for a replacement&nbsp; tv&nbsp;</P> Sun, 12 Oct 2025 20:26:11 GMT https://helpforum.sky.com/t5/Sky-Glass/Glass-volume-auto-drops-to-zero/m-p/5114241#M172177 peter-marlow+1966 2025-10-12T20:26:11Z