topic Re: Sky glass TV unusable in Sky Glass

Sky glass TV unusable

Chris418 — Sun, 12 Oct 2025 07:44:22 GMT

Over the last couple of days my TV is more than sluggish, it pretty much unusable now with the prime app being the worse! I've rebooted it and I've done a hard reset it and still no joy.

Getting ready to cancel my subscription tbh!

Re: Sky glass TV unusable

Fothergill1 — Sun, 12 Oct 2025 08:24:31 GMT

Hi @Chris418 I'm not sure if it is related to your issue but you mention that Amazon Prime in particular is causing a problem. There was a general outage of Prime yesterday as per this GB News article: https://www.gbnews.com/tech/amazon-prime-video-down.

My Prime is working today but is a rather sluggish.

Re: Sky glass TV unusable

Chris418 — Sun, 12 Oct 2025 08:30:30 GMT

As stated in my post I've already reset the whole TV with no change, its not just prime it's the TV itself, after a few presses of the remote the TV grinds to a halt. It's just that the prime app has always been slow and quite often I have to use my Roku stick instead as that runs prime buttery smooth.

Re: Sky glass TV unusable

Jporch316 — Sun, 12 Oct 2025 10:20:41 GMT

@Chris418 wrote:
As stated in my post I've already reset the whole TV with no change, its not just prime it's the TV itself, after a few presses of the remote the TV grinds to a halt. It's just that the prime app has always been slow and quite often I have to use my Roku stick instead as that runs prime buttery smooth.

I would contact sky for further troubleshooting- there is a 2 year warranty on glass TVs

Re: Sky glass TV unusable

TimmyBGood — Sun, 12 Oct 2025 12:05:40 GMT

@Chris418 wrote:

Getting ready to cancel my subscription tbh!

Outside a minimum contract term, cancelling the content subscription is always an option.

Unilaterally ceasing to make loan repayments is extremely unwise.

Re: Sky glass TV unusable

Chris418 — Sun, 12 Oct 2025 12:12:13 GMT

I'm 52 and I've been around the block quite a few times and I have a good credit score for a reason, but I appreciate your advice 👍🏼

It turned out to be faulty Duracell batteries which I replaced last month, I put a another pair in and bingo!

Thanks again 😊