topic Re: Questions about Whole Home with second Sky glass in Sky Glass

Questions about Whole Home with second Sky glass

SquareEyes86 — Fri, 10 Oct 2025 09:29:15 GMT

I've added the Whole Home pack to my account with a second Sky Glass TV for the bedroom. Coming with the delivery is a Sky Puck but my question is, do I actually need the puck as the only TV's I'll be watching on are Sky Glass? Also will my original (current) Sky Glass remain as the primary device? Can someone please explain the process of what I need to do to fully activate my Whole Home subscription once I plug in my new second Sky Glass? Will all my playlist/continue watching appear straight away? What about my apps, will they all be signed in? Will I be able to pause live TV on one Sky Glass and pick up easily on the second? If so, what happens when I turn on the other Sky Glass in this situation? When I turn it on does it come on to the same paused screen and I can pick up watching or is it not quite as seamless as that?

Re: Questions about Whole Home with second Sky glass

Yoghurt — Fri, 10 Oct 2025 13:11:33 GMT

@SquareEyes86 You could still use the puck in another room

Re: Questions about Whole Home with second Sky glass

peter-marlow+1966 — Fri, 10 Oct 2025 14:59:56 GMT

Once you have activated the new tv, go to your my sky app open it go to device management and just change which tv you want to be primary device, you will find this in product settings on the app, if you have not already done so you will need to download the my sky app

Re: Questions about Whole Home with second Sky glass

Dazzasky — Sat, 11 Oct 2025 12:47:26 GMT

@peter-marlow+1966 wrote:
Once you have activated the new tv, go to your my sky app open it go to device management and just change which tv you want to be primary device, you will find this in product settings on the app, if you have not already done so you will need to download the my sky app

Why would the OP want to do that. The main question is do they need the puck they have ordered which they don't because they will only be using the Glass tvs.

Re: Questions about Whole Home with second Sky glass

peter-marlow+1966 — Sat, 11 Oct 2025 14:36:25 GMT

Dazzasky

There was also a question about his primary device in the post

Re: Questions about Whole Home with second Sky glass

SquareEyes86 — Sat, 11 Oct 2025 16:59:22 GMT

Thanks for your answers so far. If anyone could help with the remaining questions in my post, I'd appreciate. First time going Whole Home and was told I'd need the puck for the extra Sky Glass, I thought that would be wrong and will just end up with it sat at the bottom of a cupboard. So, Just by upgrading to the Whole Home subscription, everything will be synced from one TV to the other without the need to ever plug in the puck?

Re: Questions about Whole Home with second Sky glass

BenJoBanjo — Sat, 11 Oct 2025 17:05:19 GMT

@SquareEyes86 wrote:
Thanks for your answers so far. If anyone could help with the remaining questions in my post, I'd appreciate. First time going Whole Home and was told I'd need the puck for the extra Sky Glass, I thought that would be wrong and will just end up with it sat at the bottom of a cupboard. So, Just by upgrading to the Whole Home subscription, everything will be synced from one TV to the other without the need to ever plug in the puck?

Whoever told you you'd need a puck for a second Sky Glass clearly has no clue about how the product functions. If it was a Sky employee then they need to redo their training.

Your playlists and profiles are all stored on Sky's servers, not on the Glass TVs themselves. They should sync whenever each TV is turned on or refreshed. It's not instantaneous and can depend on network and server conditions, but it will synchronise between the two Glass TVs eventually. It can be anything from a few seconds to minutes. Doing a restart from the settings menu normally forces a sync from the server. This will take a couple of minutes.

Re: Questions about Whole Home with second Sky glass

Jporch316 — Sat, 11 Oct 2025 17:07:54 GMT

@SquareEyes86

Did you pay for the puck ? If not just keep it

Re: Questions about Whole Home with second Sky glass

MarkGoldsmith — Sat, 11 Oct 2025 17:16:03 GMT

@Jporch316 wrote:
@SquareEyes86

Did you pay for the puck ? If not just keep it

I'd agree with this - if they have given you the puck free of charge then it's not really an issue, you can just keep it stored away in case you get another TV in the future and want to connect the puck to that. If however they have charged you the £39.95 activation fee for the puck I'd suggest raising an official complaint with Sky.

Re: Questions about Whole Home with second Sky glass

Yoghurt — Sat, 11 Oct 2025 17:35:25 GMT

@Dazzasky It's bizzare

Re: Questions about Whole Home with second Sky glass

Yoghurt — Sat, 11 Oct 2025 17:36:43 GMT

@BenJoBanjo It's strange

Re: Questions about Whole Home with second Sky glass

Yoghurt — Sat, 11 Oct 2025 17:38:11 GMT

@MarkGoldsmith Yes if free I'd agree keep it

Re: Questions about Whole Home with second Sky glass

Yoghurt — Sat, 11 Oct 2025 17:39:10 GMT

@SquareEyes86 Let us know how you get on

Re: Questions about Whole Home with second Sky glass

SquareEyes86 — Sat, 11 Oct 2025 17:59:14 GMT

I was offered the puck free of charge, thankfully but was told that by a Sky employee.

Re: Questions about Whole Home with second Sky glass

SquareEyes86 — Sat, 11 Oct 2025 18:03:07 GMT

Can you pause live tv on one Glass and pick up on the other easily? If so, how do you get to the paused live tv picture on the second Glass TV?

Re: Questions about Whole Home with second Sky glass

Dazzasky — Sat, 11 Oct 2025 18:06:05 GMT

@SquareEyes86 wrote:
Can you pause live tv on one Glass and pick up on the other easily? If so, how do you get to the paused live tv picture on the second Glass TV?

You can but you may have to wait a couple of minutes for it to sync over. @SquareEyes86

Re: Questions about Whole Home with second Sky glass

SquareEyes86 — Sat, 11 Oct 2025 18:48:05 GMT

Thank you for answering this. After it has synced, how do I pick up the pause on the second Sky Glass? Is the pause the first thing I see on turning the TV on or do I get to it via an option on the screen?

Re: Questions about Whole Home with second Sky glass

Jporch316 — Sat, 11 Oct 2025 18:54:11 GMT

@SquareEyes86 wrote:
Thank you for answering this. After it has synced, how do I pick up the pause on the second Sky Glass? Is the pause the first thing I see on turning the TV on or do I get to it via an option on the screen?

Via the continue watching rail ...... wherever you have stopped the show it will appear at thbfromtof the continue watching rail with a little blue marker underneath showing how much of the episode has elapsed

can also do the same via the main playlist

Re: Questions about Whole Home with second Sky glass

Jporch316 — Sat, 11 Oct 2025 18:54:40 GMT

NB not convinced this will work on live tv ......

Re: Questions about Whole Home with second Sky glass

Yoghurt — Sat, 11 Oct 2025 19:32:08 GMT

@SquareEyes86 Definitely keep the pick then