topic Re: Useless in Sky Glass

Useless

JBDB — Wed, 08 Oct 2025 19:04:03 GMT

If anyone is thinking about it, don't get sky glass. You never get connection despite your wifi saying excellent. All

you ever see is a blank screen and to make it better sky try to find a fault in your area which they can't find! Been a sky customer for 10 years never offer any discount. Poor company that don't care about loyalty!

Re: Useless

peter-marlow+1966 — Thu, 09 Oct 2025 09:29:51 GMT

JBDB

I have 2 sky glass tvs and a puck 43inch lg smart tv busy household, gigafast broadband 900mps all connected by ethernet cables and I have never had any problems also been with sky 18 years got good discounts on my bills by contacting the retention team for two years

Re: Useless

2muchTV — Fri, 10 Oct 2025 10:49:49 GMT

@JBDB what have you tried to address the issue of connectivity to the Glass?

If you cannot connect the Glass via an ethernet cable, have you tried improving the WiFi signal e.g. moving hub, using a WiFi boosters or extenders as shown here

An alternative is to install your own DIY mesh WiFi system, which should be able to address the WiFi to the Glass and give stable coverage around your home.

Re: Useless

Anonymous — Fri, 10 Oct 2025 13:00:16 GMT

I think useless is a bit harsh, frustrating yes it owns that badge. Both Glass and Puck struggle over WiFi despite other products in the home having little or no issues. I have a mesh system and my Glass and Puck operate fine over WiFi but there is always an Ethernet fallback.

As for customer services you can only speak as you find, I've had issues and frustrations for sure but overall Sky do provide one of the better experiences in dealing with these large companies.

Re: Useless

JBDB — Fri, 10 Oct 2025 18:05:58 GMT

With the current black screen and inactivity I feel useless describes the system perfectly. My WiFi signal states excellent just won't load any Channel. I pay the highest price for the best and fastest broadband and my rooter is one room away. I can't see why I should purchase a booster when a brick wall should hardly be its cryptonite. And we all know cancelling your subscription and restarting as a new customer is the only way you get a decent monthly price with sky. But I would agree it's the best you'll get from all of the money grabbing companies.

Re: Useless

Hunter2660 — Fri, 10 Oct 2025 21:00:14 GMT

Have you checked the speed the puck is actually receiving through the Netflix app, (help section, network connection)?

Re: Useless

lettice — Sat, 11 Oct 2025 05:21:38 GMT

Having a good local network broadband reach is key to Sky Stream and Sky Glass.
Not just broadband speed to your house and router, but for your local network supply via wifi or ethernet, that can be affected in a busy household.

Best way to test is via a network speed test on each of your Pucks or Sky Glass TVs.
Launch Netflix on the puck or Sky Glass TV (you do not need to be logged into it, if you do not use netflix) and scroll down the left menu to Get help.
Choose Check Network.
Would suggest running the test a few times, over say a half hour period during tests or when you feel you have the most issues timewise.
What is your speed ?

Plus, change both your pucks to following recommended settings set in Settings>
Turn wifi OFF under Network if connected via ethernet.
Set Network standby mode to ON and Overnight power saving to OFF.

Re: Useless

GD1 — Sat, 11 Oct 2025 07:01:14 GMT

In addition to @lettice suggestions it worth also checking the WiFi channels around the home with a WiFi analyzer app.

The WiFi band can be congested making WiFi unstable both on 5ghz & 2.4ghz.

ISP provided hubs can be poor at ensuring you're on a clear channel.