topic Problem solved in Sky Glass

Problem solved

Jan2 — Tue, 07 Oct 2025 09:13:23 GMT

As from yesterday I'm back up and running got a lovely Lady who works from home she was a god send. As I had ordered Sky stream and not realiseing I had old Glass TV account as well . That was my problem two accounts, so she updated my Sky glass account 😉 fabulous then sent me to Stream account and cancelled that as don't need stream. The advisor did more in 40 min than it took me 4 days and 5 hours trying. Also thanks to everyone who tried to help was appreciated.

Re: Problem solved

Fothergill1 — Tue, 07 Oct 2025 09:36:50 GMT

Hi @Jan2 Please for you that everything is up and running.

You may not be aware but there is an area of the forum where you can submit your thanks to a Sky employee. This will be seen by the employees management team as well as the specific individual.

https://helpforum.sky.com/t5/Send-Thanks-to-Sky/idb-p/sendthanks

Re: Problem solved

Jan2 — Wed, 08 Oct 2025 09:18:56 GMT

Thank you got a feedback to fill in so all good Thanks again