topic Re: How do I complain about ordering? in Sky Glass

Re: How do I complain about ordering?

MikeRossington — Sun, 05 Oct 2025 08:34:42 GMT

I would also like to complain about the ordering process, but the link provided seems to relate to complaining about programs and safety, not Sky's service.

I ordered Sky Glass, and received the order only to find it was a used, dirty TV covered in grim and animal hair. I was originally told I had to pay to send it back but luckily this got changed. I have arrange my day today around the arrival of the new TV and collection of this old dirty TV, to be told right at the end of the delivery slot period, that the delivery time has been resceduled to tomorrow, when I'm at work.

This on top of the fact I have to pay over 30% more than new customers for my package when I'm supposed to be a Diamond VIP customer, so it seems loyality is one-sided.

Everytime I try to call sky, it tells me that it has sent me a link to the help pages to fix my own broadband problems, even though my issue is nothing to do with broadband, and I don't have sky broadband.

I have spent hours on the phone and on chats over the last week, and I'm in a worse position now than when I started. I'm disgusted in the service, and it's impossible to complain unless you use pen and paper by the looks of it.

Re: How do I complain about ordering?

lettice — Sun, 05 Oct 2025 08:47:36 GMT

In this Sky article, you can choose to chat, call, write or email with all those contact details offered, to submit a complaint for your Sky TV service;

https://www.sky.com/help/your-account/making-a-complaint/how-to-make-a-complaint/articles/product-service-complaints

Re: How do I complain about ordering?

TimmyBGood — Sun, 05 Oct 2025 09:28:18 GMT

@MikeRossington wrote:

I ordered Sky Glass, and received the order only to find it was a used, dirty TV covered in grim and animal hair.

That shouldn't happen.

I was originally told I had to pay to send it back but luckily this got changed. I have arrange my day today around the arrival of the new TV and collection of this old dirty TV, to be told right at the end of the delivery slot period, that the delivery time has been resceduled to tomorrow, when I'm at work.

Presumably the couriers were delayed for some reason and unable to reach you before the end of their shift: this does happen.

This on top of the fact I have to pay over 30% more than new customers for my package when I'm supposed to be a Diamond VIP customer, so it seems loyality is one-sided.

That's unrelated to the delivery process and best kept separate: frankly it's unlikely to be resolved to your satisfaction when it's standard business practice to offer best prices to new subscribers.