https://helpforum.sky.com/t5/Sky-Glass/Help-upgraded-and-confused/m-p/5106278#M171490 <P>Have you checked&nbsp; your&nbsp; bills on the my sky app ? Did you order&nbsp; them on line or over the phone, ? The more information you can give us, then another fellow customer may be able to help&nbsp;</P> Sat, 04 Oct 2025 14:09:25 GMT peter-marlow+1966 2025-10-04T14:09:25Z https://helpforum.sky.com/t5/Sky-Glass/Help-upgraded-and-confused/m-p/5106235#M171485 <P><SPAN>I ordered sky glass air - I added the whole home for £6 more and it is saying I now need to return my sky puck?<BR />Also I added the upgrade the chanels to sky ultimate for £5 more and it still says I have sky normal</SPAN></P> Sat, 04 Oct 2025 13:04:48 GMT https://helpforum.sky.com/t5/Sky-Glass/Help-upgraded-and-confused/m-p/5106235#M171485 Niamhn123 2025-10-04T13:04:48Z https://helpforum.sky.com/t5/Sky-Glass/Help-upgraded-and-confused/m-p/5106278#M171490 <P>Have you checked&nbsp; your&nbsp; bills on the my sky app ? Did you order&nbsp; them on line or over the phone, ? The more information you can give us, then another fellow customer may be able to help&nbsp;</P> Sat, 04 Oct 2025 14:09:25 GMT https://helpforum.sky.com/t5/Sky-Glass/Help-upgraded-and-confused/m-p/5106278#M171490 peter-marlow+1966 2025-10-04T14:09:25Z