topic Re: Sky Glass2 65inch -Damaged screen in Sky Glass

Sky Glass2 65inch -Damaged screen

Paul731 — Fri, 19 Sep 2025 19:19:22 GMT

Take 2, so first Tv delivered with a faulty screen. Straight on the phone to Sky who arranged for a new TV to be delivered, had to be a week later as work away.

Replacement arrived today, I ensured the delivery drivers waiting until I set up on a coloured screen, to find that this second TV is just a bad with bleeding around the top and left hand side, the same place as the first was damaged. Do Sky have an issue with the 65inch TV's. To finish it off no TV this evening as it's not showing as been delivered, 3 calls to Sky so far this evening and no help as yet so cannot link to my account.

Re: Sky Glass2 65inch -Damaged screen

mikealanr — Fri, 19 Sep 2025 19:34:26 GMT

Hi @Paul731

If there was a widespread issue the community would be flooded with posts. I wonder if it is poor handling by a specific depo / delivery team.

MikeAlanR

Re: Sky Glass2 65inch -Damaged screen

Paul731 — Fri, 19 Sep 2025 19:51:47 GMT

4th call to sky, now to be told it can take 7 to 8 days to activate the replacement TV to my account.

looking online, there are many complaints about the TV screens having issues, and the customer services is so poor with different information from who ever answers. Back on to the complaint's and disconnections team tomorrow now.

Re: Sky Glass2 65inch -Damaged screen

2muchTV — Sat, 20 Sep 2025 01:48:12 GMT

@Paul731 as a consumer you have choices for your TV equipment and entertainment... If I had your experience, I'd be looking at cancelling Glass and exploring alternatives.

Of course the majority of Glass customers have little to no issues with their TVs and it could be third time lucky if you try again 😁

Re: Sky Glass2 65inch -Damaged screen

Faultyscreen — Mon, 22 Sep 2025 19:16:16 GMT

Sky TV Gen 2 65 inch screen flashes when in stand by and screen slightly flickers when watching TV