topic Re: Sky Glass factory reset selected wrong WiFi in Sky Glass

Sky Glass factory reset selected wrong WiFi

Caroline+H — Wed, 17 Sep 2025 21:51:30 GMT

We did a factory reset due to internet issues and not connecting to WiFi/

Started the update but we selected wrong WiFi and now it's stuck on 0%

Broadband is now working - it wasn't the TVs fault after all.

Tried to restart factory reset but it won't let us.

is there a way to "interrupt" a factory reset and start again

Re: Sky Glass factory reset selected wrong WiFi

BenJoBanjo — Wed, 17 Sep 2025 22:02:39 GMT

@Caroline+H wrote:
We did a factory reset due to internet issues and not connecting to WiFi/

Started the update but we selected wrong WiFi and now it's stuck on 0%

Broadband is now working - it wasn't the TVs fault after all.

Tried to restart factory reset but it won't let us.

is there a way to "interrupt" a factory reset and start again

Turn it off at the wall for a minute or two then power back on. This should restart the process, allowing you to set up your broadband connection before the software update takes place.

Re: Sky Glass factory reset selected wrong WiFi

peter-marlow+1966 — Wed, 17 Sep 2025 22:11:36 GMT

Please look at the post about doing factory reset that i posted yesterday

Re: Sky Glass factory reset selected wrong WiFi

Caroline+H — Wed, 17 Sep 2025 22:19:21 GMT

Thanks will try that in the mornning - we have done that but thought it had picked up were we left off, ie, after the WiFi selection

Re: Sky Glass factory reset selected wrong WiFi

Caroline+H — Fri, 19 Sep 2025 19:30:48 GMT

Ok so we've retried the factory reset - it's as if it's where it was before - after you select the WiFi. It doesn't go back to the beginning.

Re: Sky Glass factory reset selected wrong WiFi

peter-marlow+1966 — Fri, 19 Sep 2025 20:02:01 GMT

Don't do a factory reset without taking to a sky advisor as you are doing it, only a sky advisor can tell you if you need to do a factory reset or not as it say you will lose your personal settings and your account details, and the tv/puck will unlink from your account

Re: Sky Glass factory reset selected wrong WiFi

Jporch316 — Sat, 20 Sep 2025 07:16:21 GMT

@Caroline+H wrote:
Ok so we've retried the factory reset - it's as if it's where it was before - after you select the WiFi. It doesn't go back to the beginning.

Try plugging in an Ethernet cable through the startup process then setup the WiFi once up and running