topic Re: Technical fault for 2 days now in Sky Glass

Sky TV technical fault

Ama-amelia — Mon, 15 Sep 2025 21:33:45 GMT

My broadband is on and working but it states a technical issue for sky TV and they are working on fixing the issue, it's not been working for 3 days. I thought may be a bad connection.

Sky Glass Issues

Reevo87 — Mon, 15 Sep 2025 19:02:08 GMT

Anyone experiencing issues, I have Sky Glass Gen2, issues with speaking to the remote and any voice commands, they work for a few minutes and then everything starts to lag, slow between menus and blue screen with please wait.

Have put TV on standby and rebooted multiple times, switched off router and reset. Internet speeds look fine at 140mbps.

Also reset control with the commands 1-3 and 7-9, commands very much on and off but everything is so slow.

any ideas please, tried calling Sky and it just says busy and they hang up.

Re: Sky Glass Issues

peter-marlow+1966 — Mon, 15 Sep 2025 19:27:58 GMT

My Sky glass tv gen 2 is working fine gigafast broadband 900mps full fibre to the property

Re: Sky Glass Issues

Reevo87 — Mon, 15 Sep 2025 19:45:03 GMT

Now having issues watching anything, one minute it works then drops in and out with a black screen saying programme is loading or technical fault.

Rang Sky I got told to ring another number who directed me back to the number I rang previously. Had enough now.

Stuck on loading … then says technical fault.

Abusywoman — Mon, 15 Sep 2025 19:58:15 GMT

Suddenly tonight - tried to switch channel and got stuck on loading message. Then said technical fault. Tried switching off at socket and leaving for a minute or so and switching back on. That resets it but happens again the minuté I try to select a channel. I can successfully get to and watch Netflix. Broadband (not Sky) fine. Any ideas?

Re: Sky Glass Issues

peter-marlow+1966 — Mon, 15 Sep 2025 20:04:43 GMT

You only have 140mps and the more devices that you have connected the weaker the signal is to each device, 140mps is what you get to the router not what you get to each device, sky glass tv to watch hd channels you need a minimum of 25mps and to watch uhd channels you need a minimum of 35mps that is what sky recommend for each sky glass tv and puck, if you have mobile phones, laptop games consoles or anything like that that will eat into the Internet speed, run a speed test by opening Netflix going to help opening that and running check my network and see what speed each tv and puck are getting

Re: Stuck on loading … then says technical fault.

pwl1 — Mon, 15 Sep 2025 20:06:11 GMT

I'm having the same problems.

Sky glass all channels showing technical issues

Bob178 — Mon, 15 Sep 2025 20:06:53 GMT

All channels showing technical fault

Re: Stuck on loading … then says technical fault.

Ste94 — Mon, 15 Sep 2025 20:08:41 GMT

Us too!! Its starting to be really annoying as it happens regularly, just not this badly

Re: Sky Glass Issues

peter-marlow+1966 — Mon, 15 Sep 2025 20:10:14 GMT

I would say that you probably need a minimum broadband of at least 500mps to sort your issues out, i have 2 55inch sky tvs a puck, sky live camera, freesat box, Xbox, laptop personnel computer, 3 mobile phones a smart meter, 3 alexas

I am on gigafast broadband 900mps and have no problems with freezing tv or anything, i would say your broadband is not powerful enough for what you are doing, as I have said the more you have connected to the Internet the weaker the wifi signal is to each device

Re: Stuck on loading … then says technical fault.

pwl1 — Mon, 15 Sep 2025 20:16:08 GMT

I've restarted the device from the setting menu on the device, I have the channels back for now, see how it's lasts. It's the 2nd time this evening I've had to do it.

Changing channels

John629 — Mon, 15 Sep 2025 20:29:04 GMT

Every time I try to change channel I'm met with'technical fault'. The only way to change is to turn stream box and pick channel from home page

Re: Sky Glass Issues

Reevo87 — Mon, 15 Sep 2025 20:39:19 GMT

I have never had these issues before, and I have two glass TVs, a sky puck that my daughter doesn't really use and then just phones connected.

I've tried my Glass Air upstairs with no issues so will monitor the TV downstairs for a few days to see if it was an internet issue

Re: Sky glass all channels showing technical issues

HHHHHHHHH — Mon, 15 Sep 2025 20:51:45 GMT

Bloody joke sky streaming regularly freezes and stops working worst thing I ever did sky are a joke

Technical fault

barry+weelands — Mon, 15 Sep 2025 21:08:27 GMT

I keep getting the message there is a technical fault at the top of my screen I have sky glass and the oil in the bedroom this is getting so annoying I have unplugged it several times lasts 20ins and comes back up anybody got any ideas what is causing this

Channels won’t change on Sky Glass

DrMoose — Mon, 15 Sep 2025 21:09:32 GMT

Our Sky Glass gen 1 will not change channel. We can turn off the power and back on and then change channel but then it sticks again. Message on screen says There is a technical error. Please try again later. WiFi signal is good and apps all work. It's just normal TV

Re: Channels won’t change on Sky Glass

Claire986 — Mon, 15 Sep 2025 21:10:41 GMT

We have this too

Re: Technical fault

mikealanr — Mon, 15 Sep 2025 21:12:21 GMT

Hi @barry+weelands

There seems to be a couple of posts on the community tonight. However unless you all tell us about your set up i.e. generation of glass, who your ISP etc etc it's impossible for anyone to say if there is an issue affecting a specific profile! Remember we are fellow customers and know nothing about your set up.

MikeAlanR

Re: Stuck on loading … then says technical fault.

Abusywoman — Mon, 15 Sep 2025 21:12:40 GMT

And now sorted itself - which is fine until the next tile. Thanks to all who replied. Worth knowing that you can still watch Netflix iplayer apple etc

Re: Stuck on loading … then says technical fault.

Makinprogress — Mon, 15 Sep 2025 21:19:15 GMT

Same.