https://helpforum.sky.com/t5/Sky-Glass/Netflix-with-ads-quality-of-picture-changed/m-p/5087758#M170764 <P>Yes, it is unwatchable, fortuneatly I have a googe TV stick, works perfect</P><P>Should we not get charged for lack of service?</P> Tue, 16 Sep 2025 19:10:43 GMT DexterNotts 2025-09-16T19:10:43Z https://helpforum.sky.com/t5/Sky-Glass/Netflix-with-ads-quality-of-picture-changed/m-p/5080149#M170286 <P>On Friday and Sunday we tried to watch our Netflix with ads via stream</P><P>puck and no matter what we tried the quality was worse than a vhs video&nbsp;</P><P>we switch to prime and no problems with that or other channels.&nbsp;</P> Mon, 08 Sep 2025 19:15:26 GMT https://helpforum.sky.com/t5/Sky-Glass/Netflix-with-ads-quality-of-picture-changed/m-p/5080149#M170286 CJH62 2025-09-08T19:15:26Z https://helpforum.sky.com/t5/Sky-Glass/Netflix-with-ads-quality-of-picture-changed/m-p/5080535#M170310 <P>Hello,</P><P>&nbsp;</P><P>Since Prime works fine, it’s not your internet. Try restarting the puck, updating or reinstalling the Netflix app, and maybe test Netflix on another device.</P> Tue, 09 Sep 2025 12:18:18 GMT https://helpforum.sky.com/t5/Sky-Glass/Netflix-with-ads-quality-of-picture-changed/m-p/5080535#M170310 jimy395nue 2025-09-09T12:18:18Z https://helpforum.sky.com/t5/Sky-Glass/Netflix-with-ads-quality-of-picture-changed/m-p/5080544#M170311 <P>There is an issue with the Netflix app at the moment.</P> Tue, 09 Sep 2025 12:26:05 GMT https://helpforum.sky.com/t5/Sky-Glass/Netflix-with-ads-quality-of-picture-changed/m-p/5080544#M170311 Hunter2660 2025-09-09T12:26:05Z https://helpforum.sky.com/t5/Sky-Glass/Netflix-with-ads-quality-of-picture-changed/m-p/5087758#M170764 <P>Yes, it is unwatchable, fortuneatly I have a googe TV stick, works perfect</P><P>Should we not get charged for lack of service?</P> Tue, 16 Sep 2025 19:10:43 GMT https://helpforum.sky.com/t5/Sky-Glass/Netflix-with-ads-quality-of-picture-changed/m-p/5087758#M170764 DexterNotts 2025-09-16T19:10:43Z