https://helpforum.sky.com/t5/Sky-Glass/Tv/m-p/5087491#M170744 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4477608">@Carolcaz64</a>&nbsp;</P> <P>&nbsp;</P> <P>Sometimes, because of a number of reasons, certain Sky accounts or when moving from Sky Q to Sky Glass/Sky Stream, the order process does not always complete.</P> <P>&nbsp;</P> <P>You could try refreshing your cache in your browser and make sure before starting the order process that you are logged in with your current Sky account ID if you have one.</P> <P>&nbsp;</P> <P>If you wish to call Sky,&nbsp;</P> <P>You can call on 150 from a Sky Talk Line or Sky Mobile.<BR />If you haven't got a current Sky Mobile or Sky Talk this link should help:<BR /><A href="https://www.sky.com/help/home" target="_blank">https://www.sky.com/help/home</A><BR />Scroll down and click on ‘Need more help’ and it provides a 0333 number.<BR />(ROI) on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.<BR /><BR />Stay on the line and don’t hang up if prompted to. Some of the quieter times to ring are early morning or late evening.</P> Tue, 16 Sep 2025 15:20:15 GMT lettice 2025-09-16T15:20:15Z https://helpforum.sky.com/t5/Sky-Glass/Tv/m-p/5086760#M170728 I have been trying to get a sky glass tv but it is telling me you can't do this i have my account details Mon, 15 Sep 2025 23:51:51 GMT https://helpforum.sky.com/t5/Sky-Glass/Tv/m-p/5086760#M170728 Carolcaz64 2025-09-15T23:51:51Z https://helpforum.sky.com/t5/Sky-Glass/Tv/m-p/5087026#M170729 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4477608">@Carolcaz64</a>&nbsp;wrote:<BR />I have been trying to get a sky glass tv but it is telling me you can't do this i have my account details<HR /></BLOCKQUOTE><P>If you cannot order a Glass TV online then you're best off giving Sky a ring. They'll be able to sort you out.&nbsp;</P> Tue, 16 Sep 2025 09:08:01 GMT https://helpforum.sky.com/t5/Sky-Glass/Tv/m-p/5087026#M170729 BenJoBanjo 2025-09-16T09:08:01Z https://helpforum.sky.com/t5/Sky-Glass/Tv/m-p/5087491#M170744 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4477608">@Carolcaz64</a>&nbsp;</P> <P>&nbsp;</P> <P>Sometimes, because of a number of reasons, certain Sky accounts or when moving from Sky Q to Sky Glass/Sky Stream, the order process does not always complete.</P> <P>&nbsp;</P> <P>You could try refreshing your cache in your browser and make sure before starting the order process that you are logged in with your current Sky account ID if you have one.</P> <P>&nbsp;</P> <P>If you wish to call Sky,&nbsp;</P> <P>You can call on 150 from a Sky Talk Line or Sky Mobile.<BR />If you haven't got a current Sky Mobile or Sky Talk this link should help:<BR /><A href="https://www.sky.com/help/home" target="_blank">https://www.sky.com/help/home</A><BR />Scroll down and click on ‘Need more help’ and it provides a 0333 number.<BR />(ROI) on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.<BR /><BR />Stay on the line and don’t hang up if prompted to. Some of the quieter times to ring are early morning or late evening.</P> Tue, 16 Sep 2025 15:20:15 GMT https://helpforum.sky.com/t5/Sky-Glass/Tv/m-p/5087491#M170744 lettice 2025-09-16T15:20:15Z