topic Re: Sky glass order in Sky Glass

Sky glass order

Kaz268 — Tue, 16 Sep 2025 13:59:13 GMT

jyst received my sky glass tv with one puck. I had three sky boxes before so why did I not get two pucks?

Re: Sky glass order

MarkGoldsmith — Tue, 16 Sep 2025 14:02:44 GMT

@Kaz268 wrote:
Hi
jyst received my sky glass tv with one puck. I had three sky boxes before so why did I not get two pucks?

Likely because only one puck was ordered. Unless you specifically said you required 3 pucks, the default would have been 1 puck when Whole Home is added. You can easily request additional pucks through your My Sky account, although each puck will come with a £39.95 activation fee ( sometimes this fee is waived for the first additional puck taken out with Whole Home).

Re: Sky glass order

Kaz268 — Tue, 16 Sep 2025 14:03:48 GMT

Can't get a phone number to discuss with sky

Re: Sky glass order

lettice — Tue, 16 Sep 2025 15:15:57 GMT

You can call on 150 from a Sky Talk Line or Sky Mobile.

If you haven't got a current Sky Mobile or Sky Talk this link should help:
https://www.sky.com/help/home
Scroll down and click on ‘Need more help’ and it provides a 0333 number.
(ROI) on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.

Stay on the line and don’t hang up if prompted to. A some of the quieter times to ring are early morning or late evening.

Re: Sky glass order

Fothergill1 — Wed, 17 Sep 2025 22:41:37 GMT

hi @lettice FYI that link no longer takes you to an 0333 number but instead takes you to a raft of really annoying help flow links which more often than not don't resolve the issue but when you get to the end you may get the 0333 number. At that point you probably have a very annoyed subscriber (at least you do with me when I have had to use such systems - not necessarily Sky)