https://helpforum.sky.com/t5/Sky-Glass/Erorr-not-working/m-p/5086693#M170682 <P>Hi <a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4187468">@Meital</a>&nbsp;</P><P>&nbsp;</P><P>We are fellow customers and have no idea about your kit or set up unless you tell us. What product is affected? Gen 1 or 2? Who is your ISP? Has it worked ok previously? What speed is netflix reporting?&nbsp;</P><P>&nbsp;</P><P>Have your tried powering it off for a few minutes in the first instance?</P><P>&nbsp;</P><P>MikeAlanR</P> Mon, 15 Sep 2025 21:08:35 GMT mikealanr 2025-09-15T21:08:35Z https://helpforum.sky.com/t5/Sky-Glass/Erorr-not-working/m-p/5086672#M170678 <P>My Glass tv doesn't work ( technical fault )&nbsp;</P><P>not Netflix/ no live stream/&nbsp;</P><P>&nbsp;</P> Mon, 15 Sep 2025 20:50:16 GMT https://helpforum.sky.com/t5/Sky-Glass/Erorr-not-working/m-p/5086672#M170678 Meital 2025-09-15T20:50:16Z https://helpforum.sky.com/t5/Sky-Glass/Erorr-not-working/m-p/5086693#M170682 <P>Hi <a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4187468">@Meital</a>&nbsp;</P><P>&nbsp;</P><P>We are fellow customers and have no idea about your kit or set up unless you tell us. What product is affected? Gen 1 or 2? Who is your ISP? Has it worked ok previously? What speed is netflix reporting?&nbsp;</P><P>&nbsp;</P><P>Have your tried powering it off for a few minutes in the first instance?</P><P>&nbsp;</P><P>MikeAlanR</P> Mon, 15 Sep 2025 21:08:35 GMT https://helpforum.sky.com/t5/Sky-Glass/Erorr-not-working/m-p/5086693#M170682 mikealanr 2025-09-15T21:08:35Z