topic Re: Sky glass tv freezing and dropping signal in Sky Glass

Sky glass tv freezing and dropping signal

CE-75 — Mon, 15 Sep 2025 17:04:16 GMT

Hi we are having issues with our sky glass, it keeps dropping the signal and says technical error done the test it knows there is an issue. But doesn't solve it. I have rebooted both the TV and the router. Also done a refresh on the router. We recently changed to sky full fibre, this is the first bad weather we have had since the change.

Re: Sky glass tv freezing and dropping signal

peter-marlow+1966 — Mon, 15 Sep 2025 17:20:58 GMT

Is the tv connected by wifi, I have my sky glass tv connected to the Internet by ethernet cable and have never had no problems, I am also on sky gigafast broadband 900mps full fibre to the property, been on it since January 2023, and had my sky glass 55inch gen 1 since November 2021

Re: Sky glass tv freezing and dropping signal

CE-75 — Mon, 15 Sep 2025 17:23:56 GMT

Its connected via WiFi, we have had it for over a year without issue. Changed to full fibre 2 months ago, today first sign of bad weather and its stopped working.

Re: Sky glass tv freezing and dropping signal

peter-marlow+1966 — Mon, 15 Sep 2025 17:38:22 GMT

Do you have one of these boxes?

in the house, this is the optical network terminal that connects to you router, and do you have a box like this one outside of the house

this is full fibre to the property fibre optic cable, and never had any problems in bad weather

Re: Sky glass tv freezing and dropping signal

CE-75 — Mon, 15 Sep 2025 17:56:48 GMT

This is mine

Re: Sky glass tv freezing and dropping signal

peter-marlow+1966 — Mon, 15 Sep 2025 18:10:50 GMT

Ok you you are on full fibre to the property don't know why you are having problems, as I have never had any problems with my broadband since it was installed, I would contact sky about this if I was you

Re: Sky glass tv freezing and dropping signal

CE-75 — Mon, 15 Sep 2025 18:27:52 GMT

Called sky, they have done a hard reset? Working fine now.