topic Paramount+ not loading in Sky Glass

Paramount+ not working

BexA1110 — Sat, 06 Sep 2025 17:54:09 GMT

The paramount+ on my sky glass is very slow and sometimes gets stuck on the opening logo screen and won't load at all. The sky puck won't load past the logo screen either. Anything I have eventually tried to watch just gets stuck on a bufffering screen. I only took out the sky cinema package today and if it's not going to work I don't want to pay for it for 24 months

Paramount Plus not working

sidellmark — Sat, 06 Sep 2025 10:17:27 GMT

Paramount Plus is not working.

Re: Paramount Plus not working

GD1 — Sat, 06 Sep 2025 10:20:48 GMT

@sidellmark wrote:

Paramount Plus is not working.

On what? Sky Q, Sky Glass, Sky Stream?

PS your post has been moved from the Sky Go board as this is unrelated to the Sky Go app.

Re: Paramount Plus not working

sidellmark — Sat, 06 Sep 2025 10:23:19 GMT

Sky Q, main boxes and mini boxes.

sometimes loads to menu but will not play content.

message says Uh-Oh. An error has occurred, but we're working on fixing it. We'll be up and running shortly.

problem since last night

Re: Paramount Plus not working

GD1 — Sat, 06 Sep 2025 10:26:18 GMT

@sidellmark Your post has been moved to the correct board for Sky Q

Re: Paramount + issues

Nativebon — Sat, 06 Sep 2025 11:29:14 GMT

Having issues here as well with Paramount+. Almost useless piece of words I don't want to use right now. How is it that we live in 2025, and yet big companies like sky can offer this type of horrible service. I don't care if it's a free add on. Either make it work or take it off.

Why has everyone suddenly come to accept the worse service possible from these companies.

Paramount plus

John6010 — Sat, 06 Sep 2025 16:16:26 GMT

Having trouble logging into paramount plus app on my sky q box. Keep getting different messages such as Internet not working or it just sits on a black screen. Got as far as the menu at one point then it froze.

Paramount not working

MrsSav3 — Sat, 06 Sep 2025 18:29:06 GMT

Paramount not working keeps buffering and not loading on Sky Q box. Netflix is very slow to load too

Re: Paramount+ not working

Cootie87 — Sat, 06 Sep 2025 19:09:59 GMT

Same issue here it's still happening

Re: Paramount+ not working

bert0477 — Sat, 06 Sep 2025 19:12:39 GMT

I'm having issue with it as well.
Went to watch a programme and I was logged out. Tried to log back in and it won't work

Re: Paramount + issues

rickybriggs1985 — Sat, 06 Sep 2025 19:12:57 GMT

Was working for me for a couple of days but is now stuck on a black screen. Have reset puck loads of times, disconnected it from Internet, unplugged it all sorts but same issue. Other apps on puck work absolutely fine.

Paramount+ not loading

bazsarah — Sat, 06 Sep 2025 19:14:22 GMT

Have tried resetting and rebooting everything. Have updated the app & updated the sky software still not working

Paramount+ app not working

PJR121 — Sat, 06 Sep 2025 19:24:58 GMT

Last two days I've been unable to get into Paramount+ via the app on my Sky Q box. Sometimes I get a black screen, sometimes the logo, sometimes the user list. Twice I've got to the programme page. But a lot of the time I get a spinning wheel of a blank screen.

Occasionally I get a message saying it's an internet issue (which it can't be as all other apps work) or that it's a problem their end.

Paramount+ app works on my TV (but is unwatchable due to sound issues) and on my fire TV in the bedroom, and via my phone. So just appears to be a Sky issue? Bit frustrating!

Re: Paramount not working

lettice — Sat, 06 Sep 2025 19:58:59 GMT

Noticed recently a number of you having some similar Paramount + issues.

Have moved/combined your posts.

Just to make sure.

First try the following if you have not done so already.

Power restart;

Press Standby on your Sky Q remote, then switch off or unplug at the mains and wait for the lights on your Sky Q box to turn off.
Plug in and switch your Sky Q box back on at the mains.
Wait for the on-screen instructions to disappear then press Home on your Sky Q remote.
Some features may take up to 5 minutes to return.

Refresh your apps;

Press Home on your Sky Q remote, then highlight Settings
Press 0,0,1 and Select to access the Installer menu
Select Apps then highlight Refresh all Apps on this box. You'll see a message that says, 'Your apps are being refreshed'.
Press Dismiss to return to normal viewing.
The refresh can take up to 24 hours to complete.

Try a restart of your broadband router.

Re: Paramount not working

John6010 — Sat, 06 Sep 2025 20:42:07 GMT

Have done all of these and still not working as of 5 mins ago

Re: Paramount not working

PJR121 — Sat, 06 Sep 2025 21:32:09 GMT

Done these too - can't be down to broadband as all other apps - iPlayer, Disney+, Netflix etc. all load fine. Paramount+ is not working

Paramount+ stuck

Sam75 — Sat, 06 Sep 2025 22:08:50 GMT

When I click on Paramount plus it opens amd then gets stuck on the blue paramount plus logo screen and doesn't go any further. I've tried refreshing the apps but that hasn't worked. Any ideas?

Re: Paramount not working

Daverav — Sat, 06 Sep 2025 23:18:50 GMT

Having the same issues on sky glass and even fire stick will not install.

Been happening for last few days upto now

Paramount app won’t work tried everything but still won’t work

Hello+Golds — Sun, 07 Sep 2025 00:29:13 GMT

hi can anybody tell me if they've got the same problem? As I have the Paramount app won't work on sky glass it's been like this for seven hours now. I've done everything what you're supposed to have done it still won't work. Any body else has the same problem, thank you.

Re: Paramount app won’t work tried everything but still won’t work

lettice — Sun, 07 Sep 2025 03:28:25 GMT

I see you say you have tried everything, just to make sure.

Try the following exactly as described if you have not done so already.

Settings restart;

Go to Settings>Systems Management>Resets & Updates
Select Restart device
Your Sky Glass TV and Sky Stream puck will perform a reboot. It will take a few minutes to complete

Refresh your apps;

Press Home on your Sky remote, then select Settings
Press System management then Resets and updates and finally Refresh apps.
You'll see a message that says, 'Your apps are being refreshed'.
Press Dismiss to return to normal viewing.
The refresh can take up to 24 hours to complete.

Broadband router restart;
Try a restart of your broadband router with your Sky Glass and/or Sky Stream puck powered off.

After the broadband is back up, start up your Sky Glass TV and/or puck, play a live channel for about five minutes before trying the Paramount app.