topic Re: Sky glass not working in Sky Glass

Sky glass not working

AnnitaHarding- — Wed, 10 Sep 2025 09:59:14 GMT

I keep getting cut off when phoning up.

We need an engineer out to sort the TV and broadband out please.

My signal is very weak and the booster box has not helped.

Re: Sky glass not working

oldfella — Wed, 10 Sep 2025 10:11:56 GMT

@AnnitaHarding- wrote:

I keep getting cut off when phoning up.

We need an engineer out to sort the TV and broadband out please.

My signal is very weak and the booster box has not helped.

Hi @AnnitaHarding-

Afraid you are not contacting Sky directly here as this is a customer forum.
If you need to contact them you need to persevere by phone.
To contact Sky
Select Need more help
at the bottom of the following link and this will lead to a phone contact.
Ignore all automated messages and wait for an agent
https://www.sky.com/help/home

Re: Sky glass not working

BenJoBanjo — Wed, 10 Sep 2025 10:57:43 GMT

@AnnitaHarding- wrote:
I keep getting cut off when phoning up.
We need an engineer out to sort the TV and broadband out please.
My signal is very weak and the booster box has not helped.

There is no Sky engineer support for Sky Glass - it's the customer's responsibility to connect it to their broadband.

If you have Sky broadband then they will send an engineer to support that if they detect a problem. You'll need to persevere on the phone to arrange it though.

Re: Sky glass not working

TimmyBGood — Wed, 10 Sep 2025 10:57:55 GMT

@AnnitaHarding- wrote:

We need an engineer out to sort the TV and broadband out please.

Note there isn't any in-person support for the Sky Glass television platform (or Sky Stream pucks)

You might be able to arrange a visit for wireless issues if you have the WiFi Max subscription supplement on a Sky Broadband account.