topic Hello Sky in Sky Glass

Hello Sky

Ray57x — Tue, 09 Sep 2025 18:09:36 GMT

Only works when I first turn tv on

Re: Hello Sky

mikealanr — Tue, 09 Sep 2025 22:11:08 GMT

We are fellow subscribers on the community. You will need to provide some more information for us to be able to help. Is this a Gen 1 or 2 Glass? Is it far field mic only or does commands work via remote? Etc? How long after turning on does it work for? Is the an error message (e.g. sorry I didn't get that).

Have you tried the steps in this article: https://www.sky.com/help/articles/voice-control-help-sky-glass

Please provide as much information as postcode us to be able to help.

MikeAlanR

Re: Hello Sky

Ray57x — Wed, 10 Sep 2025 06:03:31 GMT

It's a gen 2

mic works on remote

hello sky works to turn on tv but that's it

Re: Hello Sky

Jporch316 — Wed, 10 Sep 2025 12:25:27 GMT

Hi @Ray57x

try the below

Switch tv to standby (either with remote or button on side of set)

switch off at plu

switch on at plug (no waiting necessary)

When red / white standby light comes on, press HOME button on remote