topic Re: Sky Glass in Sky Glass

Sky Glass

mrwalton01 — Tue, 09 Sep 2025 14:13:18 GMT

Since moving from Manchester to Lincoln in April my Sky Glass is still showing the regional news from the North West and not Lincoln ?

I've updated my new address on to my sky account and that's supposedly all you have to do and that was 3 or 4 months ago ?
How can I update it to show the regional news and programmes

Cheers 🥂

Re: Sky Glass

mikealanr — Tue, 09 Sep 2025 14:56:21 GMT

Hi @mrwalton01

You will need to call Sky. This has been reported a number of times on the community. If the address update doesn't update the region, a back office team is required to take action.

MikeAlanR

Re: Sky Glass

mrwalton01 — Tue, 09 Sep 2025 15:08:38 GMT

Rang them first and they had never heard of this issue and couldn't help and they told me to come on this forum 🤷🏽‍♂️🤷🏽‍♂️🤷🏽‍♂️

typical really 😬

Re: Sky Glass

mrwalton01 — Tue, 09 Sep 2025 15:10:04 GMT

Do you have a direct number for the back office team please

Re: Sky Glass

mikealanr — Tue, 09 Sep 2025 16:43:50 GMT

Hi @mrwalton01

The forum software doesn't allow us to post numbers, however the team won't be customer facing. You will need to speak to support. Phone numbers here:

https://www.sky.com/help/articles/viewing-help

You got an agent to either didn't know what they were doing or can't be bothered. Try again and don't let them fob you off.

MikeAlanR

Re: Sky Glass

mrwalton01 — Tue, 09 Sep 2025 17:36:01 GMT

Cheers will try again tomorrow 👍👍