https://helpforum.sky.com/t5/Sky-Glass/SKY-GLASS/m-p/5079528#M170258 <P>I HAD A PHONE CALL THE OTHER WEEKEND TRYING TO GET ME TO SWAP TO SKY GLASS, THE ASSISTANT WAS VERY PUSHY AND IN THE END I DID SAY I NEEDED TO SEE EVERYTHING IN WRITING, BUT SHE WOULS NOT LISTEN WANTED A ANSWER STRAIGHT AWAY, GTHEN LAST WEEK A RECEIVED A LETTER TELLING ME I NEEDED TO RETURN MY SKY Q MINI BOX BAX BY THE 24TH OF OCTOBER.&nbsp; I DONT WANT TO LEAVE SJY BUT I DIDNT APPRECIATE THE PUSHY SALES LADY ON THE PHONE ON A WEEKEND AFTERNOON.&nbsp; I HAVE BEEN A CUSTOMER FOR 19 YEARS, SO WOULD LIKE TO CARRY ON WITH YOU&nbsp;</P> Mon, 08 Sep 2025 08:51:10 GMT VANESSA1204 2025-09-08T08:51:10Z https://helpforum.sky.com/t5/Sky-Glass/SKY-GLASS/m-p/5079528#M170258 <P>I HAD A PHONE CALL THE OTHER WEEKEND TRYING TO GET ME TO SWAP TO SKY GLASS, THE ASSISTANT WAS VERY PUSHY AND IN THE END I DID SAY I NEEDED TO SEE EVERYTHING IN WRITING, BUT SHE WOULS NOT LISTEN WANTED A ANSWER STRAIGHT AWAY, GTHEN LAST WEEK A RECEIVED A LETTER TELLING ME I NEEDED TO RETURN MY SKY Q MINI BOX BAX BY THE 24TH OF OCTOBER.&nbsp; I DONT WANT TO LEAVE SJY BUT I DIDNT APPRECIATE THE PUSHY SALES LADY ON THE PHONE ON A WEEKEND AFTERNOON.&nbsp; I HAVE BEEN A CUSTOMER FOR 19 YEARS, SO WOULD LIKE TO CARRY ON WITH YOU&nbsp;</P> Mon, 08 Sep 2025 08:51:10 GMT https://helpforum.sky.com/t5/Sky-Glass/SKY-GLASS/m-p/5079528#M170258 VANESSA1204 2025-09-08T08:51:10Z https://helpforum.sky.com/t5/Sky-Glass/SKY-GLASS/m-p/5079540#M170259 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4471344">@VANESSA1204</a>&nbsp;</P><P>Pushy sales calls are never a pleasant experience. I just simply hang up - it's always the best plan of action if they are trying to sell you something you didn't ask for.&nbsp;</P><P>You may want to submit a formal complaint via one of the methods listed here:</P><P><A href="https://www.sky.com/help/articles/how-to-make-a-complaint" target="_self">https://www.sky.com/help/articles/how-to-make-a-complaint</A>&nbsp;</P><P>&nbsp;</P><P>It seems odd to have been asked to return a minibox. Did you remove multiroom from your subscription or make any other changes to your existing service?</P><P>You should check your Sky account on the website to check if you have unwittingly agreed to be switched to a different Sky TV service such as Sky Stream.</P><P>It's best of you ring Sky for further investigation. We are just fellow customers on here and cannot assist with account related issues.&nbsp;</P> Mon, 08 Sep 2025 09:10:28 GMT https://helpforum.sky.com/t5/Sky-Glass/SKY-GLASS/m-p/5079540#M170259 BenJoBanjo 2025-09-08T09:10:28Z