topic Sky glass in Sky Glass

Sky glass

Hovit — Mon, 08 Sep 2025 08:03:26 GMT

It's garbage am so angry I want to smash it up. It's just decided to shut down,and now it's asking for my pin.i put it in and it says its wrong.[removed]

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Re: Sky glass

mikealanr — Sun, 07 Sep 2025 21:32:47 GMT

Hi @Hovit

Try powering it off at the mains for a few minutes and then try again. The pin is usually the last four digits of your mobile if not changed. Also what happens if you try the forgot pin process?

MikeAlanR

Re: Sky glass

Jporch316 — Mon, 08 Sep 2025 05:47:49 GMT

@Hovit

Looks likemits going back through the initial setup process for some reason. As above some users have reported that pulling the plug on the pin input screen and letting it boot back up will skip the pin screen on the next run through

Re: Sky glass

peter-marlow+1966 — Mon, 08 Sep 2025 09:16:59 GMT

Is it a new tv or have you done a factory reset ? If you had done a factory reset without a sky advisor talking through it then you have deleted all your account information from the tv and you will need to ring sky for help, also the same if you have got the tv second hand

Re: Sky glass

Hovit — Fri, 12 Sep 2025 13:42:16 GMT

Thank you, I got it sorted