topic Re: Paramount plus renewal in preogress in Sky Glass

Paramount plus renewal in preogress

Lulu2010 — Mon, 28 Jul 2025 22:02:28 GMT

Hi does anyone know how long it takes for an app to renew when I go use my paramount plus it is asking me to subscribe but when I go to the store it is telling me renewal in progress so am stuck as can't use the app

Re: Paramount plus renewal in preogress

Cybershimmer1 — Fri, 05 Sep 2025 01:21:23 GMT

Did you ever figure this out?. Mine is doing the same right now

Re: Paramount plus renewal in preogress

Martin+Cassidy — Sat, 24 Jan 2026 13:35:35 GMT

I experience this same problem. It occured after my payment card in the marketplace expired, and my Paramount+ standard subscription payment failed. Sky didn't send any email to indicate that this had happened, and one day I found myself unable to access Paramount+ as I had no active plan.

I would have thought that if the payment failed for Standard I would get put back on the Basic (with ads) plan that is included with Sky Cinema, but this didn't happen, I had no plan on my Paramount+ account at all.

I tried to renew the standard plan, and got stuck in "renewal in progress" as well. It seemed like the link between my Sky account and my Paramount+ account had become broken in some way.

I was prompted to link again, but it always failed. When scanning the QR code, and then getting redirected to the Paramount+ website, I was told that my sky subscription had expired or didn't included Paramount+ which wasn't correct.

Sky tech support spent 3 months failing to fix this problem. They tried removing and readding Sky cinema 3 times.

The had me create a new Paramount+ account, a new Sky ID, and trying to link them together in a few different ways non of which worked. They also blamed Paramount a lot as well, suggesting it was all their fault (which it wasn't)

Eventually, I gave up with tech support, and found a way of fixing it myself.

Here's the solution which worked for me:

I phoned Sky, and went through the cancellations team. I asked for them to cancel my Paramount+ standard subscription (I couldn't do it myself in the MySky app, as I just got a generic error message). The person I spoke to told me she couldn't cancel it because it was in the status of "renewal in progress". She had to raise a CRF (customer resoltion form) for me, and this got sent off to another team.
A couple of days later, I checked the MySky app, and noticed that it was no longer showing me as having a standard Paramount+ subscription at all. In fact it showed me as having no Paramount+ subscription at all (I wasn't on the basic one either)
On the TV (sky stream) I went into the Paramount+, and tried to setup things again. It still didn't work (followed the QR code, got the same error)
The next day, I noticed in the MySky app, under Paramount+ there was an "activate" button. I gave it try, and it worked! My account was linked again, and I had the basic plan once more. I was then able to add the standard plan back again in the sky marketplace.

I'm not sure if it ultimatly worked because I activated via the MySky app or because I waited for a day before trying again (or both)

If you find yourself in the same situation, I would suggest not bothering trying to relink your account when the subscription is stuck in "renewal in progress". Get sky to cancell the stuck/broken subscription first and then try and set things up again.

Re: Paramount plus renewal in preogress

Adam208 — Thu, 05 Feb 2026 15:51:40 GMT

I have exactly the same issue . I did speak to Sky ( 40mins) who say they are aware of the issue and have been inundated with calls re this issue . I did offer that it seems to be something to do with my card expiring as yours did .. however this same issue seems to now be happening to paramount + standard customers as well - when the sky cinema link will not activate with paramount hence the uh-oh message.

I have been told that my details have been passed to the guys who are on this and over next 2 days I should be able to reactivate as a fix id likely overnight .

cancelling the subscription will not change the issue with the link so they asked me to bare with them over next couple of days for link to be restored .

I am trying to remain optimistic and will update on sunday

Re: Paramount plus renewal in preogress

Lulu2010 — Sun, 08 Feb 2026 09:11:45 GMT

I gave up waiting for them to sort it as the give a time scale and it never seems to happen mine is still waiting being resolved so I just created a new account and didnt link it