topic Re: Sky Glass in Sky Glass

Sky Glass

Shaung — Thu, 04 Sep 2025 19:41:01 GMT

can someone tell me why my sky glass freezes and makes a noise and will only reset when I unplug it?

Re: Sky Glass

peter-marlow+1966 — Thu, 04 Sep 2025 19:54:19 GMT

How is your tv connected to the Internet ? And what is your broadband speed, if it is freezing wifi is not as stable as an ethernet cable connection and to watch in hd the tv needs a minimum of 25mps and to watch in uhd the tv needs a minimum of 35mps not sure what the noise is, i have two sky glass tv's ever since they first came out and I have never had any problems, but i am on gigafast broadband 900mps and have both tvs and my puck connected with ethernet cables more stable than WiFi

Re: Sky Glass

lettice — Thu, 04 Sep 2025 22:05:22 GMT

@Shaung wrote:

can someone tell me why my sky glass freezes and makes a noise and will only reset when I unplug it?

Firstly, freezing is often a poorly performing internet connection.

How do you have your Sky Glass TV connected, via wifi or Ethernet cable?

Can you do a network speed test on your Sky Glass TV.
Launch Netflix on your pucks (you do not need to be logged into it, if you do not use netflix) and scroll down the left menu to Get help.
Choose Check Network.
Would suggest running the test a few times, say over a half hour period between tests.
What is your speed?

Can you explain more on what kind of noise it is you are hearing?

Re: Sky Glass

Shaung — Fri, 05 Sep 2025 17:30:47 GMT

Thanks for all your help, it's much appreciated. The speed is 67. It's been connected via WiFi, so I'll try the Ethernet cable and see what happens. Thanks again👍👍

Re: Sky Glass

lettice — Fri, 05 Sep 2025 17:57:33 GMT

@Shaung wrote:

Thanks for all your help, it's much appreciated. The speed is 67. It's been connected via WiFi, so I'll try the Ethernet cable and see what happens. Thanks again👍👍

That speed should be ok for Sky Glass/Stream as long as at busy times on your local network it does not drop much lower than that.

Sky recommended minimum broadband speed is 25Mbps. Or 30Mbps if you add an extra Sky Stream puck or to watch in UHD.

Using the Sky Sports live sync option can also add a few Mbps per Sky Gkass/Stream device.

If you do switch to ethernet, change both your pucks to following recommended settings set in Settings>
Turn wifi OFF under Network if connected via ethernet.
Set Network standby mode to ON and Overnight power saving to OFF.

After you have made the above changes do a restart of your Sky Glass TV or Sky Stream box, this ensures that the settings options are properly set.

Go to Settings>Systems Management>Resets & Updates
Select Restart device
Your Sky Glass TV or Sky Stream puck will perform a reboot. It will take a few minutes to complete

Re: Sky Glass

Shaung — Fri, 05 Sep 2025 18:22:13 GMT

Thanks for all your help 😃😃