https://helpforum.sky.com/t5/Sky-Glass/Stuck-on-update-screen/m-p/5072769#M169846 <P>Sky Glass is stuck and won't go past the update screen. Remote is unresponsive. Internet is connected all fine. I've done the master reset a hand full of times. It won't move forward&nbsp;</P> Sat, 30 Aug 2025 15:41:06 GMT RHYS14 2025-08-30T15:41:06Z https://helpforum.sky.com/t5/Sky-Glass/Stuck-on-update-screen/m-p/5072769#M169846 <P>Sky Glass is stuck and won't go past the update screen. Remote is unresponsive. Internet is connected all fine. I've done the master reset a hand full of times. It won't move forward&nbsp;</P> Sat, 30 Aug 2025 15:41:06 GMT https://helpforum.sky.com/t5/Sky-Glass/Stuck-on-update-screen/m-p/5072769#M169846 RHYS14 2025-08-30T15:41:06Z https://helpforum.sky.com/t5/Sky-Glass/Stuck-on-update-screen/m-p/5072857#M169848 <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3535914">@RHYS14</a>&nbsp; This issue has become more common in the last few weeks and the conventional thinking is to connect the puck to your router via Ethernet if possible whilst you are setting it up. &nbsp;You can revert to WiFI once completed.</P><P>&nbsp;</P><P>There is a SKy help guide covering this issue see <A href="https://www.sky.com/help/articles/setting-up-sky-glass-updating-software" target="_self">THIS</A> link which will hopefully get you up and running.</P> Sat, 30 Aug 2025 17:32:00 GMT https://helpforum.sky.com/t5/Sky-Glass/Stuck-on-update-screen/m-p/5072857#M169848 Fothergill1 2025-08-30T17:32:00Z