topic Re: Black screen in Sky Glass

Black screen

jemimaray — Fri, 29 Aug 2025 10:19:24 GMT

Hi my sky glass TV will not switch on. No volume or picture. Have done soft and hard reboot.

Re: Black screen

BenJoBanjo — Fri, 29 Aug 2025 11:18:06 GMT

@jemimaray wrote:
Hi my sky glass TV will not switch on. No volume or picture. Have done soft and hard reboot.

You'd better ring Sky then for further troubleshooting and potential replacement. If you've only just received it make sure they exchange it for a brand new one, not a refurb.

Re: Black screen

lettice — Fri, 29 Aug 2025 15:39:56 GMT

Can you folllow the advice here, sometimes needs a few attempts, namely step 4 the recovery procedure;

https://www.sky.com/help/sky-tv/sky-tv-glass/fixing-a-problem-sky-glass/fixing-sky-glass-tv/articles/power-issue-help-sky-glass?irct=help-service-checker-power-issue-help-sky-glass