topic Re: Tv saying no subscription when I have one in Sky Glass

Tv saying no subscription when I have one

Trippytriple — Tue, 19 Aug 2025 09:48:02 GMT

Tv saying need to upgrade subscription yet I have a active one

Re: Tv saying no subscription when I have one

Jporch316 — Tue, 19 Aug 2025 11:26:51 GMT

@Trippytriple wrote:
Tv saying need to upgrade subscription yet I have a active one

hi @Trippytriple

try a restart in the settings or pull the plug for a few minutes ...... often clears these glitches

Re: Tv saying no subscription when I have one

Trippytriple — Sun, 24 Aug 2025 10:40:16 GMT

I have sky glass and have active subscription but still says need to upgrade to a subscription yet I have a active one and confirmed this with sky and 82 pound in credit turned off reset everything n still can not get on anything

Re: Tv saying no subscription when I have one

Jporch316 — Sun, 24 Aug 2025 11:21:24 GMT

@Trippytriple wrote:
I have sky glass and have active subscription but still says need to upgrade to a subscription yet I have a active one and confirmed this with sky and 82 pound in credit turned off reset everything n still can not get on anything

Are there any particular channels you are getting this message

Re: Tv saying no subscription when I have one

Trippytriple — Sun, 24 Aug 2025 12:13:12 GMT

It's all channels

Re: Tv saying no subscription when I have one

Jporch316 — Sun, 24 Aug 2025 13:49:35 GMT

@Trippytriple

Try pulling the plug for a few minutes ..... that often clear some glitches

Re: Tv saying no subscription when I have one

Jporch316 — Sun, 24 Aug 2025 13:50:39 GMT

@Trippytriple

Have you missed or made a late payment ? If so can take take several days after payment made to reactivate

Re: Tv saying no subscription when I have one

Trippytriple — Sun, 24 Aug 2025 15:30:01 GMT

Unplugged reset and everything I'm not behind with payments I'm 82 pound in credit they sent to back team still waiting been a week today

Re: Tv saying no subscription when I have one

Trippytriple — Tue, 02 Sep 2025 08:21:17 GMT

15 days later and still not sorted it at sky just been fobbed off will be sorted n still isn't

Re: Tv saying no subscription when I have one

Mark39 — Tue, 02 Sep 2025 08:44:05 GMT

@Trippytriple have you also re-set up your direct debit or automatic card payment

Re: Tv saying no subscription when I have one

Trippytriple — Tue, 02 Sep 2025 19:31:21 GMT

Yes all set up for payment from bank etc still saying it don't think sky have a clue there selves