topic Re: More stream nonsense in Sky Glass

Discussion topic:There is a technical fault. Please try again later

DJeff80 — Fri, 15 Aug 2025 10:10:35 GMT

I am getting this error every single day now, i have to reset the TV at least 3-4 times a day.
It works fine, then when i go to change to another channel it comes up with

Discussion topic:""There is a technical fault. Please try again later"

So unplug and restart then - repeat the above, this has been ongoing for the last week, and is becoming very boring.

More stream nonsense

Ed.B. — Fri, 15 Aug 2025 10:14:07 GMT

Last night watching the golf from the start, and again this morning watching from playlist, I tried to fast forward. First it says 'fast forward is not available in this programme', then this 'technical fault' banner appeared across the screen that cannot be removed!

After about five minutes watching with the banner in place it then crashes completely and cannot be fixed without a complete reboot.

I've complained to viewer relations, but I'm sure it didn't do this when it launched...

Re: Discussion topic:There is a technical fault. Please try again later

GD1 — Fri, 15 Aug 2025 10:50:46 GMT

@DJeff80 Normally a result of poor/weak wifi or broadband speed. On your Glass TV open the netflix app, go to Get Help and run connection test, what speed is being reported?

Re: Discussion topic:There is a technical fault. Please try again later

DJeff80 — Fri, 15 Aug 2025 10:18:56 GMT

I have it connected by ethernet cable, and have ran the Netflix checker and its around 90Mbps

Re: More stream nonsense

TB18 — Fri, 15 Aug 2025 10:21:10 GMT

You're lucky it was even in the playlist to begin with. There's always random sports matches or episodes missing in the series link playlists.

So it could be worse. There's no full length replays on Sky, like there is on Discovery+

Re: More stream nonsense

Fothergill1 — Fri, 15 Aug 2025 10:42:44 GMT

Hi @Ed.B. This really annoying error has been happening for a while now. I have learnt that the only thing that fixes it is a reboot so as soon as I see the Waiting to load/technical problem message I immediately reboot and don't waste my time trying other things. TBH I have not noticed the error message so much lately but I'm sure others will have a different experience.

The FF not available message amuses me as it normally appears whilst happily and trouble free FF of the programme.

Sky are certainly aware and are trying to find a solution.

Re: More stream nonsense

Ed.B. — Fri, 15 Aug 2025 10:50:37 GMT

Rebooting involves me getting up off my backside after I'm comfortably settled down to watch the programme though...

Re: Discussion topic:There is a technical fault. Please try again later

unclegus — Fri, 15 Aug 2025 10:54:12 GMT

exact same problem, had this off and on for about a week, but in general the Sky stream service has been poor, lip synce issues have never been resolved. Though picture quality is veru good the majority of the time the whole service is just not reliable for me to continue using it. I have just over 3 months of my contract left and will not be renewing

Re: Discussion topic:There is a technical fault. Please try again later

neilherd0302 — Fri, 15 Aug 2025 11:09:28 GMT

Is that since software update qs037.041 you get that message There is a technical fault. Please try again later. I've had that since yesterday afternoon on my sky stream puck so it seem not just sky glass.

Re: More stream nonsense

Jporch316 — Fri, 15 Aug 2025 11:20:30 GMT

@Ed.B. wrote:
Rebooting involves me getting up off my backside after I'm comfortably settled down to watch the programme though...

this is why i have mine connected with a smart plug .......

Re: Discussion topic:There is a technical fault. Please try again later

unclegus — Fri, 15 Aug 2025 11:23:24 GMT

don't remember seeing any updates recently but as i have said a few months and my contract is up. I changed my broadband away from Sky to Virgin, 3x the speed and almost half the cost, they are offering a good deal on a TV/braodband package for when my contract ends , much better and much cheaper than Sky.

Re: Discussion topic:There is a technical fault. Please try again later

DJeff80 — Fri, 15 Aug 2025 12:14:02 GMT

Yep it's terrible... it's started to do it on my puck as well...

shocking hardware... seems to do it more often if I've been using Netflix or YouTube it then just gives me that message when I switch back to the normal tv

awful just awful... only 3 months left of contract as well and I'm off

Re: More stream nonsense

Fothergill1 — Fri, 15 Aug 2025 12:31:55 GMT

@Ed.B. unplugging is the quickest way to reboot but you can still do it from the comfort of your armchair by going to Settings > System Management > Resets & Updates > Restart device. That's the option I tend to use as I'm too lazy to get up to unplug it 🤣

Re: More stream nonsense

Ed.B. — Fri, 15 Aug 2025 13:04:55 GMT

The box was completely unresponsive. Plugging was the only option

Re: More stream nonsense

Dazza105 — Fri, 15 Aug 2025 14:21:18 GMT

Not sure if this is a mirror of my puck error.

If I go to change channels, nothing happens, then I get the technical error message, reboot from the remote so far works but does leave the sound playing with a blank screen for around 30 seconds before starting reboot process,

3 times this happened yesterday, twice today ( so far) no problems before yesterday,

I'm now having to plan a channel change in case it needs a reboot and I miss the start of something

Re: Discussion topic:There is a technical fault. Please try again later

Mark630 — Fri, 15 Aug 2025 15:47:47 GMT

The Disney plus tech support has told me to call Sky and switch off IPV6

This is because I cannot play anything on Disney plus. We tried for an hour to solve the issue.

Re: More stream nonsense

Ed.B. — Fri, 15 Aug 2025 16:03:38 GMT

It's just dreadful.

Imagine if you were trying to drive forwards in your car, but the dashboard said 'sorry, forwards isn't available' despite you moving forwards. Then it said 'sorry there's a technical error' and the only way to fix it was to stop the car, get out, then wait 2 minutes while it restarted.

That car manufacturer should be a laughing stock.

Re: Discussion topic:There is a technical fault. Please try again later

Mike399 — Fri, 15 Aug 2025 17:39:49 GMT

I have exactly the same issue. Is this a Sky glass problem? My internet speed is very good. Sky seem impossible to get in touch with. They may have to get kicked into touch very soon.

Re: Discussion topic:There is a technical fault. Please try again later

Neil+Essex — Fri, 15 Aug 2025 17:59:48 GMT

I keep getting this too : had to reset 3 times in the last hour

Re: Discussion topic:There is a technical fault. Please try again later

unclegus — Fri, 15 Aug 2025 18:00:24 GMT

I think it is a problem with the streaming system that goes both to Sky Glass and the Sky Stream puck. I am definately kicking them into,touch, not just the problems with the streaming service, but their prices and inability to contact folk, the website help center sends you round in circles and if you do call them you get asked to do all the stuff you have done before , ie switch on / switch off , reset the puck , pray to the gods of the internet then they send you out a new puck and the saga starts again.