topic Awful in Sky Glass

Awful

Stucarp68 — Thu, 21 Aug 2025 09:32:09 GMT

Another poor show from sky tv after 4 replacements skyglass has acquired another network fault simply give up this time sending tv back and cancelling contract with immediate affect

this is the worst tv ever bought fault after fault

not being able to watch tv properly for over 6 months

but still get charge every month they run checks and can see the faults but do nothing about it

I'm now intouch with the financial ombudsman to get money back as the service I'm paying for I don't receive enough is enough

Re: Awful

TimmyBGood — Thu, 21 Aug 2025 11:35:13 GMT

@Stucarp68 wrote:

I'm now intouch with the financial ombudsman to get money back as the service I'm paying for I don't receive enough is enough

Perhaps be aware that while the 'financial ombudsman' as oversight of credit agreements, delivery of a service such a subscription television is outside their remit.

Re: Awful

Mark39 — Thu, 21 Aug 2025 12:14:48 GMT

@Stucarp68 you've been exceptionally unlucky to have had 5 faulty Glass TVs. Mine has been fine since I got it nearly 4 years ago.

Re: Awful

Dazzasky — Thu, 21 Aug 2025 12:29:06 GMT

@Stucarp68 wrote:
Another poor show from sky tv after 4 replacements skyglass has acquired another network fault simply give up this time sending tv back and cancelling contract with immediate affect
this is the worst tv ever bought fault after fault
not being able to watch tv properly for over 6 months
but still get charge every month they run checks and can see the faults but do nothing about it
I'm now intouch with the financial ombudsman to get money back as the service I'm paying for I don't receive enough is enough

I understand your frustration however, you apparently don't understand the " business " of the Financial Ombudsman @Stucarp68

Re: Awful

Stucarp68 — Thu, 21 Aug 2025 15:19:19 GMT

Sorry fully understand that money is owed by the consumer credit act 2015 as I service I have paid over 2 years for I've been unable to watch

Re: Awful

TimmyBGood — Thu, 21 Aug 2025 17:09:13 GMT

@Stucarp68 wrote:

money is owed by the consumer credit act 2015 as I service I have paid over 2 years for I've been unable to watch

But the credit agreement is for the hardware purchase rather than the content service, so it's going to get complicated...

It's the Consumer Rights Act (2015) which is probably relevant.

Re: Awful

Jporch316 — Thu, 21 Aug 2025 17:31:39 GMT

@Stucarp68

What kind of network fault ? Have all the glass sets had the same fault ?

Re: Awful

Stucarp68 — Thu, 21 Aug 2025 18:34:05 GMT

Black screen unable to connect to WiFi unable to watch uhd sky sports as it freezes

tv turns off and says no connection

Re: Awful

Stucarp68 — Thu, 21 Aug 2025 18:34:53 GMT

Worst 2 years ever

Re: Awful

Stucarp68 — Tue, 26 Aug 2025 18:12:56 GMT

Update sky have admitted there fault and have today refunded me 18 months subscription charges and have cancelled the sky glass and refunded me 8 months payments also picked up tv and sky pucks

well done for actually listening to the customer