topic Re: Replacement tv in Sky Glass

Replacement tv

Demi-Lee — Wed, 20 Aug 2025 13:08:54 GMT

My tv has been freezing and making a very loud eeeeeee noise and doesn't function so needs switched off at the wall, works for a few hours then does it again but I've lost the number to get a replacement tv as it happened with my previous one also

Re: Replacement tv

Mark39 — Wed, 20 Aug 2025 13:25:27 GMT

Unfortunately Sky don't permit posting of phone numbers on the forum. Your best bet is to work through the diagnostics here, and hopefully if they don't resolve it (I doubt they will) there should be contact options listed for you.

https://www.sky.com/help/sky-tv/sky-tv-glass/fixing-a-problem-sky-glass/fixing-sky-glass-tv/articles/picture-problems-sky-glass-check

Re: Replacement tv

Demi-Lee — Wed, 20 Aug 2025 13:26:57 GMT

Ah I already tried that wasn't very helpful and phoning them was no help either they just sent a text to go onto the thing you sent, but thank you for trying to help!

Re: Replacement tv

Mark39 — Wed, 20 Aug 2025 13:31:54 GMT

@Demi-Lee I'd suggest calling the same number, but when the bot asks you why you're calling, just say nothing, and eventually you should be asked if you want to speak to an adviser.

Re: Replacement tv

Demi-Lee — Wed, 20 Aug 2025 13:32:31 GMT

I'll give that a try, thanks so much!

Re: Replacement tv

Demi-Lee — Wed, 20 Aug 2025 13:51:45 GMT

That worked, got a new tv coming next week, thanks for your help mr