topic Discovery plus not working on Sky Glass in Sky Glass

Discovery plus not working on Sky Glass

PrincessMeesh81 — Tue, 19 Aug 2025 03:42:52 GMT

I've been a Sky customer for over 13 years & upgraded from Sky Q to Sky Glass in May. Everything works fine except for Discovery Plus. I haven't been able to watch a single show since I setup months ago. .

I linked my subscription in Sky marketplace once I had Glass up and running. To date, each time I go to Sky marketplace I see the following message:

"You've already linked your Sky and Discovery+ accounts

To start watching, open the

Discovery+ app on your TV and select sign in"

Now, when I try to sign into Discovery plus, I will usually use my phone to pick up the QR code, sign in & link my tv with the code provided. I then see the following message on my phone;

“You're all set!

You're all set, please return to your device to have unlimited access to the best of discovery+”

It all looks so promising until I try to select a show to watch. I then see this message of doom;

"Upgrade to Watch

Upgrade your pass using your mobile phone or desktop browser, then select 'Retry' to start watching"

If go to the account section on the TV app, the subscription page says I have no current subscriptions. On my phone, I'm presented with a list of paid for options.

I spoke to Sky a few days after the May setup, who essentially said it should kick in once Discovery plus catches up with my SkyQ account closing & the Sky Glass account opening. However, months later I'm still in the same position!

I spent weeks emailing back & forth with Discovery + support, where I kept going round in circles. I sent over screenshots of the above messages, My Sky account number & the associated email. I also sent my Sky package details to assist.,

They just kept asking me the same questions over and over again but offered no solutions or insight of what the issue may be. The game of slopey shoulders from both parties is tiresome! I've made no changes to my account or contact details and I don't know what more I can do to get this working

Has anyone encountered this issue before? Any insights or solutions would be greatly appreciated!!!

Thanks in advance

Re: Discovery plus not working on Sky Glass

peter-marlow+1966 — Tue, 19 Aug 2025 06:36:53 GMT

On the sky glass home page scroll down to settings, go to the my sky section open it then go to your products open it go to app subscriptions and check it is activated on there is had a similar issue after cancelling my tnt sports subscription and had to activate it on this part of the app

Re: Discovery plus not working on Sky Glass

PrincessMeesh81 — Tue, 19 Aug 2025 11:25:35 GMT

Hi there,

Thank you for your reply. I tried your suggestion & discovery plus is showing as a current app subscription.

Re: Discovery plus not working on Sky Glass

jay11111111111111111 — Thu, 04 Sep 2025 20:07:36 GMT

I have been unable to watch discovery for almost 2 years now with a similar issue.

sky don't really care and just pretend to look into it and don't communicate.

I have tried everything with both sky and discovery.

the solution lies with sky but they, a massive software company can't seam to find a fix.

they need an option to reset the purchase price n marketplaces but they can't do that!

trust me, sky will be no help in solving this

Re: Discovery plus not working on Sky Glass

t2424 — Fri, 10 Oct 2025 22:02:02 GMT

I have exactly the same problem. It's astonishing that Sky allows these issues to go on for so long. I will try phoning Sky tomorrow but I don't hold out a lot of hope. I have been a Sky customer for 25+ years and generally been satisfied but since getting Sky Glass Air 4 months ago, (when it works it is absolutely fantastic...) I am sure I have already spent at least 24 hours of my life which I will never get back on the phone to Sky for one reason or another!

Re: Discovery plus not working on Sky Glass

PrincessMeesh81 — Sun, 12 Oct 2025 20:53:10 GMT

Just a quick update...

I'm able to watch Discovery + now BUT only via a 6 month free pass they added to my account.

They were unable to reassure me that the issue would be resolved at all. They just advised to contact them when the pass runs out for a new one!

Sky were of no help in the slightest!